Enable Credentials to "Log on as a Service"

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4 comments

  • Terrence

    I was having an issue with PDQ Deploy and Inventory: 'Service is not Running' upon application start-up. However, I could click User>>Change then OK and the services would start.

    So after a couple of weeks of this issue, I finally submitted a trouble call to PDQ's fine support forum. After performing several tasks to resolve this issue, Shane advised me to check the 'Log on as a service' in the applicable GPO. Our GPOs had recently been modified. Apparently, the admin user account Rights had not been added back into the proper GPO under 'Log on as a service'. PDQ Deploy and Inventory apps are smart enough to where they would automatically add the Rights after doing the 'click User>>Change then OK' step mentioned earlier.

    Once the admin user Rights had been added to the correct GPO, the error was no more.

    If anyone gets this type of error, ensure you perform the following:

    Ask your AD admin or check it yourself, if authorized:

    1. Has any policies been modified recently? And/or

    2. Is the admin user Rights in the 'Log on as a service' GPO and under the correct policy?

    See examples provided to check the computer's local GPO settings.

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  • Shane Corellian

    Thanks for posting that, Terrence.

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  • Sdzur

    Hi Shane and Terrence,

    The user account did have Log On as a Service right, but it turns out that during a domain migration some of the SID's didn't translate over correctly, so the account wasn't being granted the right. After I fixed that the problem went away. Thank-you!

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  • Shane Corellian

    Good to know, Sdzur. Thanks for taking the time to share. Great troubleshooting!

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