Access is denied when using Reboot/Shutdown tool

Purpose:

You receive an Access is Denied error when you attempt to Reboot or Shutdown a target computer using the Reboot/Shutdown tool in PDQ Inventory.

 

Resolution:

Please verify the following:

  • The credentials used to initiate the shutdown have Administrator privileges on the target machine (you'll need these privileges to scan anyway).
  • The credentials used to initiate the shutdown have been granted the User Right: "Force shutdown from a remote system".  You can set this via a GPO or local policy like shown below:
    • GPO: Computer Configuration > Policies > Windows Settings > Security Settings > Local Policies > User Rights Assignment > Force shutdown from a remote system
    • Local: Control Panel > System and Security > Administrative Tools > Local Security Policy > Security Settings > Local Policies >User Rights Assignment > Force shutdown from a remote system
 

See Also:

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