Why can't I unlock my device with Touch ID anymore? - SimpleMDM

You may have noticed that things look a little different. SimpleMDM is now part of the PDQ.com family and we are in the process of moving all of the SimpleMDM Knowledge Base articles to their new home. If you notice any links that are broken or if anything does not work as expected, please email support@simplemdm.com and let us know!

SimpleMDM allows an administrator to disable Touch ID, or "fingerprint", on a device. When the "Allow fingerprint for unlock" option is unchecked under Group Restrictions, the device is no longer able to be unlocked with Touch ID.

After re-enabling this feature in SimpleMDM, touch ID can again be used, however the option will be turned off in iOS.

To turn the option back on, complete the following:

  1. Open the Settings app in iOS
  2. Navigate to "Touch ID & Passcode"
  3. Turn the "iPhone Unlock" option to on.
Still have a question or want to share what you have learned? Visit our Community to get help and collaborate with others.