"NSURLErrorDomain - 1012" when enrolling devices with Apple Configurator - SimpleMDM

You may have noticed that things look a little different. SimpleMDM is now part of the PDQ.com family and we are in the process of moving all of the SimpleMDM Knowledge Base articles to their new home. If you notice any links that are broken or if anything does not work as expected, please email support@simplemdm.com and let us know!

When enrolling a new device to SimpleMDM using Apple Configurator software, you may receive the following error on the device during enrollment:

The configuration for your [device] could not be downloaded from [company name]
The operation couldn`t be completed. (NSURLErrorDomain error -1012.)

This error sometimes occurs because Apple Configurator has cached an expired certificate.

To resolve the issue, complete the following steps within Apple Configurator:

  1. Click the "Apple Configurator" file menu and select the "Preferences" option.
  2. Click the "Servers" tab.
  3. Select any SimpleMDM servers and delete them by clicking the "-" button at the bottom of the window.
  4. Attempt to re-enroll your device. Select the device in Apple Configurator, click "Prepare" and follow the prompts. When asked to, configure a new MDM server.

This process will cause Apple Configurator to fetch the latest SimpleMDM certificates and may resolve the error.

Still have a question or want to share what you have learned? Visit our Community to get help and collaborate with others.