Why isn't the "Update iOS" feature working? - SimpleMDM

You may have noticed that things look a little different. SimpleMDM is now part of the PDQ.com family and we are in the process of moving all of the SimpleMDM Knowledge Base articles to their new home. If you notice any links that are broken or if anything does not work as expected, please email support@simplemdm.com and let us know!



For iOS 10.3 and later and tvOS 12.0 and later, all supervised devices are eligible for software update management. Apple requires that the following is true for remote iOS updates to work:

  1. Device has detected that an iOS update is available for it in the App Store.
  2. Device has sufficient battery life available (at least 50%), or is plugged in to a power source.
  3. Device is connected to WiFi.
  4. Device does not have a passcode present.

Prior to iOS 10.3, the "Update iOS" feature only works for devices that were also enrolled in MDM via the Apple Device Enrollment Program (DEP). This feature is not available for tvOS versions earlier than 12.0.

You can check the eligibility of a device by navigating to device details. If an "Update iOS" option appears next to the current OS version, the device can be updated.�

Still have a question or want to share what you have learned? Visit our Community to get help and collaborate with others.