How I reset two-factor authentication (2FA) for my admin login? - SimpleMDM

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SimpleMDM account owners can reset 2FA for login on behalf of other users with access to the admin interface. Owners can reset 2FA for another user with the following steps:

  1. Login to SimpleMDM with your Owner credentials.
  2. Navigate to the Users section of the admin interface.
  3. Check the box next to the user you want to reset 2FA for.
  4. Click "Actions" and select "Disable Two-Factor Authentication".

After 2FA has been reset, if the "Require Two-Factor Authentication" option is enabled for your account (under Users > Settings tab), the user will be prompted to set up 2FA once again after signing in.

Alternatively, the user may also submit a request to support@simplemdm.com to have 2FA reset.

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