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Machine reports as unreachable or offline in PDQ deploy

David Tinnell

March 01, 2017 17:11

Machine has been re-imaged, and is seen in AD, reachable by PING and, I was able to deploy software to this machine with PDQ prior to the re-image. Wondering what settings I am missing. Any advice is appreciated.

Comments

1 comment

Todd O'Bannon
March 02, 2017 02:59

Hi David,

When you ping the computer are you using its name or IP? PDQ is looking for the FQDN of the client machine. If you re-imaged the computer then it may not have the permissions to update the DNS record, especially if the computer name changed after re-imaging. On the client machine you can run ipconfig /registerdns and it should contact the DNS server and publish its FQDN with its current IP. Additionally, you may need to run ipconfig /flushdns on your workstation (assuming that is where PDQ is installed) and you should be able to ping by FQDN then PDQ should see it correctly.

Hope that helps.

-Todd

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