1. PDQ Deploy & Inventory Help Center
  2. Community
  3. PDQ Deploy
 

Important Notice: On February 29th, this community was put into read-only mode. All existing posts will remain but customers are unable to add new posts or comment on existing. Please feel to join our Community Discord for any questions and discussions.

Deploying Adobe Connect

Avatar
Matt Davis

I am trying to deploy Adobe Connect 11.9.979.366 using PDQ Deploy 12 Pro Mode. I downloaded the AdobeConnectAddinInstaller.exe, got the parameters from the executable (see image below) and created a package to push to my users. I used the parameters /VERYSILENT, /SP- and /SUPRESSMSGBOXES. PDQ Deploy 12 Pro reports the installation as successful with no errors, but the software is not actually installed on the computer itself.

What I have tested:

  • Tried to install the software using PDQ deploy with the /VERYSILENT, /SP- and /SUPRESSMSGBOXES switches. PDQ Deploy Pro 12 reports sucessful installation but the software is not installed. 
  • I have run the software executable manually on the machine to confirm that it does indeed install.
  • I have tried running the installer from PDQ Deploy with no parameters to see if it would begin installation on the test machine (and I could confirm that it atleast started to install on the machine). It runs for quite a while and then times out.

 Thoughts?

0

Comments

4 comments
Date Votes
  • Avatar
    Permanently deleted user

    Try adding /LOG so you can see if it's complaining about something.

    /LOG="%CD%\output.log"
    0
  • Avatar
    Matt Davis

    Output log confirmed that everything installed just fine. 

     

    2017-04-19 11:43:46.064 Log opened. (Time zone: UTC-05:00)
    2017-04-19 11:43:46.065 Setup version: Inno Setup version 5.5.3 (a)
    2017-04-19 11:43:46.065 Original Setup EXE: C:\WINDOWS\AdminArsenal\PDQDeployRunner\service-1\exec\AdobeConnectAddinInstaller.exe
    2017-04-19 11:43:46.065 Setup command line: /SL5="$5009C,40476508,56832,C:\WINDOWS\AdminArsenal\PDQDeployRunner\service-1\exec\AdobeConnectAddinInstaller.exe" /VERYSILENT /SP- /SUPPRESSMSGBOXES /LOG="C:\Users\mdavis\Desktop\output.log"
    2017-04-19 11:43:46.065 Windows version: 6.2.9200 (NT platform: Yes)
    2017-04-19 11:43:46.065 64-bit Windows: Yes
    2017-04-19 11:43:46.065 Processor architecture: x64
    2017-04-19 11:43:46.065 User privileges: Administrative
    2017-04-19 11:43:46.065 64-bit install mode: No
    2017-04-19 11:43:46.067 Created temporary directory: C:\Users\tracker\AppData\Local\Temp\is-2CS8T.tmp
    2017-04-19 11:43:46.112 Starting the installation process.
    2017-04-19 11:43:46.113 Directory for uninstall files: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin
    2017-04-19 11:43:46.113 Will append to existing uninstall log: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\unins000.dat
    2017-04-19 11:43:46.114 -- File entry --
    2017-04-19 11:43:46.114 Dest filename: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\unins000.exe
    2017-04-19 11:43:46.116 Time stamp of our file: 2017-04-19 11:43:46.032
    2017-04-19 11:43:46.116 Dest file exists.
    2017-04-19 11:43:46.116 Time stamp of existing file: 2017-04-19 10:37:35.961
    2017-04-19 11:43:46.116 Version of our file: 51.52.0.0
    2017-04-19 11:43:46.116 Version of existing file: 51.52.0.0
    2017-04-19 11:43:46.116 Installing the file.
    2017-04-19 11:43:46.118 Uninstaller requires administrator: Yes
    2017-04-19 11:43:46.206 Leaving temporary file in place for now.
    2017-04-19 11:43:46.206 -- File entry --
    2017-04-19 11:43:46.206 Dest filename: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
    2017-04-19 11:43:46.206 Time stamp of our file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.207 Dest file exists.
    2017-04-19 11:43:46.207 Time stamp of existing file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.207 Installing the file.
    2017-04-19 11:43:46.957 Successfully installed the file.
    2017-04-19 11:43:46.957 -- File entry --
    2017-04-19 11:43:46.957 Dest filename: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\digest.s
    2017-04-19 11:43:46.957 Time stamp of our file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.957 Dest file exists.
    2017-04-19 11:43:46.957 Time stamp of existing file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.957 Installing the file.
    2017-04-19 11:43:46.959 Successfully installed the file.
    2017-04-19 11:43:46.959 -- File entry --
    2017-04-19 11:43:46.959 Dest filename: C:\Users\tracker\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\CefPackage.zip
    2017-04-19 11:43:46.960 Time stamp of our file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.960 Dest file exists.
    2017-04-19 11:43:46.960 Time stamp of existing file: 2017-04-06 07:25:12.000
    2017-04-19 11:43:46.960 Installing the file.
    2017-04-19 11:43:50.548 Successfully installed the file.
    2017-04-19 11:43:50.607 Installation process succeeded.
    2017-04-19 11:43:50.607 Need to restart Windows? No
    2017-04-19 11:43:50.608 Deinitializing Setup.
    2017-04-19 11:43:50.612 Log closed.

    0
  • Avatar
    Matt Davis

    So I have figured out what is going on but not sure how to fix it.

    In our test environment, we use an account with administrator privileges on the machine. Adobe Connect did indeed install but only for that account. PROGRAMS AND FEATURES for the administrator account shows Adobe Connect being installed (confirmed when I ran the Adobe Connect Meeting Test Page) but when I log in to the test machine with another account, Adobe Connect is not installed. 

    0
  • Avatar
    Stephen Valdinger

    Give this a read: https://blogs.adobe.com/connectsupport/installing-add-in-for-all-user-profiles/

    0