Chassis Type missing

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Marco

Hello,

We have just installed 120 new HP minipcs  (HP EliteDesk 800 G3 DM 65W) in our main office.

The problem is that when we scan those PCs in Inventory the computer Icons set by PDQ are grey question marks(?).

I've looked into what PDQ uses to determine the computer icon (ChassisType) and found out that those MiniPCs have no ChassisType set in Bios (And we have no way to change it ourselves, since HP doesn't care to).

Is there a way to manually set those icons (like a normal desktop icon) or maybe set a registry key and tell PDQ to check that as ChassisType (since we can edit it)

Thank you for your time

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Comments

11 comments

Date Votes
  • Stephen Valdinger

    You could likely query the database directly and update the ChassisType field for the computers in question. I'm no SQL guru or I would take a stab at the query myself. Hopefully Colby or Monica pop their heads in here.

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  • Colby Bouma

    Please run this PowerShell command and post its output. I want to make sure it's empty as well.

    Get-WmiObject Win32_SystemEnclosure | Select-Object ChassisTypes
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  • Marco
    • Edited

    PS C:\Users\test> Get-WmiObject Win32_SystemEnclosure | Select-Object ChassisTypes

    ChassisTypes
    ------------
    {35}

    This is the output of the ps command, but i couldn't find the number referenced in Microsoft "Win32_SystemEnclosure ChassisTypes" list.

    As for the SQL, i wouldn't know how to make the query (Something like searching for computer model or if the name/serial contains '8CG' which is the batch id).

    Also if you edit the database wouldn't that get overwritten at the first PDQ scan?

    Thank you for your time again

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  • Colby Bouma

    Which version of Inventory are you running? I believe we added new chassis types in 13.

    Also, you are correct. If you manually edited the database it would get overwritten on every scan.

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  • Marco

    I'm running 13.2.0.0 Pro mode right now.

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  • Colby Bouma

    It looks like Chassis Type 35 was not added to Inventory 13. I opened an internal ticket asking for it to be added.

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  • Marco

    Oh, that would be nice thank you very much, but since i could not find a reference on Microsoft list, what would be the icon for type 35

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  • Colby Bouma

    I don't know. If you have a preference I will pass it along to the developers.

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  • Marco

    Well I'd like to think that since HP sold a number of those devices and they all ended up as Mini desktop pcs I'd say something along the lines of space-saving or mini tower, so the normal pc icon used by PDQ.
    Thank you for your work and happy sysadmin day guys!

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  • Colby Bouma

    This new chassis type has been added to Inventory 14. It will use the standard Desktop icon.

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  • Marco

    Thank you so much!
    Will update as soon as possible (next week) and let you know if that is fixed.

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