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Google Chrome and Edge not updating due to error 1612 / 1714 .msi missing?

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Wolf Tietze

Sorry if this has been talked about already but Im getting more and more machines where Im getting below error and failed deployments.

 

MSI (s) (B0:B8) [12:46:13:055]: Product: Google Chrome -- Error 1714. The older version of Google Chrome cannot be removed.  Contact your technical support group.  System Error 1612.

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  • Avatar
    Andrew Pla

    System Error 1612 means "The installation source for this product is not available. Verify that the source exists and that you can access it."  For the particular target that failed with this error, please ensure that C:\Program Files (x86)\Google\Chrome\Application\YOURVERSIONHERE\Installer\setup.exe exists and that the Deploy User can access that directory.
     
    You may have luck with running the Uninstall Google Chrome Enterprise package from the Package Library on these targets before deploying the new version of Chrome, however given the error you're seeing, it's not likely that will work.
     
    Another thing worth checking is to open Regedit.exe on this target and check the HKLM\Software\Policies\Google\Update key for the Install{8A69D345-D564-463C-AFF1-A69D9E530F96} registry value.  This value differs from the Update{8A69D345-D564-463C-AFF1-A69D9E530F96} key that we set with the Package Library package.  If the Install{8A69D345-D564-463C-AFF1-A69D9E530F96} value is present, the upgrade is likely being blocked by policy.  For more information on this, please refer to: https://admx.help/?Category=ChromeEnterprise&Policy=Google.Policies.Update::Pol_AllowInstallationGoogleChrome
     
    Lastly, if none of the above is helpful, you may be dealing with a corrupted installation of Google Chrome.  Unfortunately when we've seen these types of program corruptions that cannot be uninstalled either manually or with a script, we recommend running the following tool locally on the target.
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
     
    Hope that helps

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  • Avatar
    Wolf Tietze

    Thanks. Looks like I will need to do this locally. I will use Revo though.

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