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PDQ Deploy Client Mode Not Connecting to PDQ Server

I attempted to use PDQ Deploy (client mode) on a Windows 11 Pro virtual machine running on an Apple Silicon macOS, but the app is not connecting to the server which is Windows Server 2016. I suspect it might be due to the ARM version of Windows 11 Pro and I am inquiring whether PDQ will be updating the PDQ Deploy and Inventory to be compatible with this configuration?

My Windows 11 version is 22H2 build 22621.2428. PDQ Deploy version is 19.3.472.

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Comments

4 comments
Date Votes
  • It could be a networking issue. Run the following in a PowerShell window on the VM. Replace "PDQServer" with the name of your server.

    Test-NetConnection -ComputerName PDQServer -Port 6336
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  • It returned with this:
    ComputerName     : que.intersign.local
    RemoteAddress    : 10.20.30.16
    RemotePort       : 6336
    InterfaceAlias   : Ethernet
    SourceAddress    : 10.20.30.37
    TcpTestSucceeded : True

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  • Cool, definitely not a network issue then.

    Have you tried running the PDQ clients in safe emulation mode?

    https://learn.microsoft.com/en-us/windows/arm/apps-on-arm-program-compat-troubleshooter

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  • This is from Safe Mode

    AppDomain         : PDQDeployConsole.exe
    CLR Version       : 4.0.30319.42000
    Comments          : Trying to run Deploy in Safe Mode
                      : Please reference ticket 460154
    Current AppDomain : PDQDeployConsole.exe
    Database          : C:\ProgramData\Admin Arsenal\PDQ Deploy\Database.db
    Date              : 2023-10-26T15:59:31.3924494Z
    Email             : 
    Entry             : C:\Program Files (x86)\Admin Arsenal\PDQ Deploy\PDQDeployConsole.exe
    Error             : A non-recoverable error occurred during a database lookup
    Error Type        : System.Net.Sockets.SocketException
    HostName          : que.intersign.local
    License Mode      : Enterprise Mode
    Manufacturer      : VMware, Inc. (VMware20,1)
    Memory            : 4 GB (2.7 GB free)
    NativeErrorCode   : 11003
    PID               : 3504
    Process           : PDQDeployConsole
    Product           : PDQ Deploy
    SentryEnabled     : True
    Service Mode      : Client
    Subject           : A non-recoverable error occurred during a database lookup
    System.Object     :  
    Version           : 19.3.472.0
    Windows           : Microsoft Windows 11 Pro (10.0.22621)

    A non-recoverable error occurred during a database lookup
    System.Net.Sockets.SocketException
    HostName: que.intersign.local
    System.Object: 
    NativeErrorCode: 11003
       at System.Net.Dns.GetAddrInfo(String name)
       at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
       at System.Net.Dns.GetHostEntry(String hostNameOrAddress)
       at AdminArsenal.Net.Network.LookupHostEntry(String hostName)
       at AdminArsenal.Protocol.ProtocolClientModeEditor.Save()
       at AdminArsenal.CentralServer.ServerNotRunningErrorPanel.Save_OnExecuted(Object sender, ExecutedRoutedEventArgs e)
       at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
       at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
       at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
       at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
       at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
       at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

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