Error 1602 from Adobe causes confusion with Windows Installer 1602 (originally titled "How does a user cancel a silent install?")

Comments

11 comments

  • Shawn Anderson

    That's odd, Jason. All GUI activity should be suppressed, and I wonder if there is a timeout occurring that the Adobe installer reads as a user denied request. Will you please export your PDQ Deploy installer and attach it here. Also, is there a minor version on the Adobe X? I want to download the exact match and use your installer in our lab.

    Thanks!

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  • Jason Riker

    Shawn,

    Thanks for your help.  As to the minor version number, I'm not sure.  I'm download this file from Adobe's FTP site - AdbeRdr1011_en_US.exe .  

    I've attached the deploy file.

    Regards,

    Jason

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  • Adam Ruth

    "User cancelled installation" is MSI error code 1602 which it appears Adobe has (annoyingly) decided to also use for some other problem, but it's necessary to get a log file to find out what it is.

    http://documentation.adminarsenal.com/PDQDeploy/1.2/msi_logging.htm

    Send us the log file and we can help to decipher it.

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  • Jason Riker

    Adam,

    Not to sound too dumb, but where do I find the log file you need?

    Jason

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  • Jason Riker

    Wow, I'm even worse than I thought.  I just clicked the link you provided, Adam.  Sorry about that.  I'll re-run a workstation and attach the file.

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  • Jason Riker

    This is what I have in my installer's Parameters section, "TRANSFORMS=AcroRead.mst /log c:\readerx\temp\log.txt"  Unfortunately, it's not producing a log file.

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  • Adam Ruth

    Try putting the /log parameter first and see if that helps.

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  • Jason Riker

    My log file issue was that I didn't know the path was for the remote machine.  I assumed local.  I was able to get a good log and am attaching it here.

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  • Adam Ruth

    It looks like Reader is currently running on the computer and the installer can't continue while its locking some files:

    ADelRCP logging: :   In Process : AcroRd32.exe
    ADelRCP logging: : AppsInUseEx targeted module is in use: C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.dll
    ADelRCP logging: : Setup terminated because critical files are in use or applications that interfere with files installed by setup are running. Review the preceding entries in the log file and close the applications listed before retrying setup.
    Action ended 14:14:58: ApplicationsInUse. Return value 2.
    Action ended 14:14:58: INSTALL. Return value 2.

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  • Jason Riker

    Adam,

    After going over the file, I saw the same thing. 

    Thanks again for all your help.

    Jason

     

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  • Shane Corellian

    *Update* - The issue here was that Adobe Reader was currently running on the target computer and since some files were locked for editing the Adobe Reader installer exited with their own error code, 1602.  A problem is that this is a common Windows Installer error stating that User Canceled The Operation which, obviously, was not the actual cause of the failure.

    See Shawn's blog post about this.

    http://www.adminarsenal.com/admin-arsenal-blog/bid/68344/Adobe-Reader-X-error-1602-and-why-we-keep-our-users-in-the-dark

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