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Failed to connect to the service manager

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Ryan Primeau

Hi everyone

I've Googled and searched the forums and knowledge base but have been unable to find a solution for my issue.

I am trying to deploy Office 2010 for the first time using this tool and when I do it fails giving me the "Failed to connect to the service manager" error.  I ran the Remote Admin repair and all of the tests pass.  I have verified that anti-virus is turned off (it did block it the first time) but unfortunately the install still does not work and I do not know what to try next.  I have tried both my own user account and the domain admin.  The event viewer on both PCs is empty in regard to this.

Can someone offer me some help or more troubleshooting steps?  I gave up using Group Policy because it's a giant pain in the arse and I would love to start using this tool!!

Thanks

Ryan

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Comments

4 comments
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  • Avatar
    Marcel Lipovsky

    You might check this video (Deploy Office 2010 with Group Policy) http://www.youtube.com/watch?v=dYPbFyLH66k

     

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  • Avatar
    Ryan Primeau

    I would like to use PDQ for my deployments going forward, not Group Policy.

    Can anyone suggest a solution for PDQ?

    Thanks

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  • Avatar
    Ryan Primeau

    I've gotten a little further.  I had the shared folder for Office inside of a parent folder.. I gave the parent folder the same permissions (Read access to Authenticated Users) and the install is running longer now, but it still does nothing.  It's al 57 minutes, running, but there is no process for an installer or Office installed.

    Can anyone offer any help?

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  • Avatar
    Greg Yannekis

    I've noticed that when doing deployments that there were usually a dozen or so (out of over 100) computers that failed with this error regularly.  The exact error was "Failed to connect to the service manager - The dependency service or group failed to start".

    Checking the Event Viewer on the failed computer: turns out that Netlogon service was disabled. This service needs to be able to start for Service Manager to function properly.

    Hope this helps a little.

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