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Adobe Reader Update Issue

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Ron Gallimor

I am trying to use Shavlik to update Adobe Reader 11.0.2 to 11.0.3 but it is failing on some machine.  I tried to manually update some of the affected machine but I get a dialog box that is looking for AcroRead.msi in C:\WINDOWS\PDQDeployRunner\1\exec\.  The C:\WINDOWS\PDQDeployRunner\ folder is empty on the machines with the issue.  What is causing this and how do I resolve it?

Reader was deployed with PDQDeploy and the files are stored on a server share.

Thanks,

Ron

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    TonsOFun

    Hi Ron, 

    You can add a step before the installation to copy the initial installation file to the above referenced location.

    (C:\WINDOWS\PDQDeployRunner\1\exec\)

    Basically, the patch file you're using is calling to the original file. 

    Not sure if it actually needs it, or if it's just being stubborn, however, as long as the file exist at said location, the installation should continue. 

    The above referenced location is where PDQDeploy puts the file on the client machine before running. 

    So although the installation file is on a share, it won't matter. 

     

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