Sometimes, Flash install is not detected by browser

Comments

7 comments

  • SelfMan

    That is not a bug of the installer but of the site which tells the browser it needs a higher version.

    Check this thread http://forums.adobe.com/message/5437719#5437719

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  • SelfMan

    The site refers to

    codebase='http://fpdownload.adobe.com/pub/shockwave/cabs/flash/swflash.cab#version=12,0,0,0' (or simmilar) checking for Flash higher than 12.0.0.0 which does not exist yet. Thus the browser request repeatedly the installer.

    If its your site, contact your service provider or fix it your self.

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  • CMCC

    No, it's more than that. The browser detects no version of Flash. The frame where the Flash content should be is just a broken area, and even the adobe site http://www.adobe.com/software/flash/about/ tries to install the "missing" plugin. I included a screenshot of an affected system. (See above; Flash.PNG)

    More info: A few affected clients were fixed simply by uninstalling the deployed version, rebooting, and redeploying the same package. I know that rebooting without removing the deployed package didn't fix it. Since this isn't very much to go on, I will just try to provide more information next time, should it happen again. 

     

    Thanks for your time.

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  • itdept

    I had something similar happen to me but not because of PDQ. Turned out to be a corrupt user profile. Flash was already installed by pdq & had been working. All of a suddent it stopped & would show the same symptoms as you described. So I logged in as another user to the same affected computer & flash was recognized with no problem. So I recreated the user's profile & flash was working again.

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  • SelfMan

    It is also possible that the browser was running during flash installation and something went wrong. Like Jonathan said, registry corruption, filesystem corruption can be the culprit.I mostly prefere an installation after a computer reboot without logged in users. And also I am runnig the flash uninstall tool before I install the new version. http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

    It can run silently, still remember that no browser should be running else a reboot is necessary.

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  • CMCC

    Thanks, both of you. I am thinking that since it is a small number of clients, it was an issue not related to PDQ at all, but something that may have been experienced by many on a small scale. I have also seen some profiles with flash problems, and logging in under any other account had no problems.

     

    At any rate, I will be making use of the uninstall tool prior to deployment, as well. 

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  • Robert Graves

    Thank you for the post.  I'll try some of these things as I had similar issues of the add-on not showing in the browser.

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