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Cannot install Quicktime


When I try to deploy  Quicktime I get the following PDQ error:

Failed 2 MSI Error 1603 Unknown error 1603

This is the windows error on for that computer:

Product: QuickTime -- Error 1316. A network error occurred while attempting to read from the file: C:\Windows\PDQDeployRunner\1\exec\QuickTime.msi

I have a feeling this is something related to the c:\windows/installer folder.

Anyone know what is causing this problem and how to fix it? Any help is greatly appreciated.

Thank you.






Date Votes
  • Hi Chris,

    Do you see this error on every computer? If this an isolated issue then I would recommend having the Quicktime installation generate a log file. For instance you could append the parameter

    /log c:\qt.log 

    to your Parameters field. This would cause QuickTime to send all the output to the qt.log file on the target computer's C: drive.

  • HI Shane,

    I missed this at first, the PDQ error is not the same as the Windows Event Viewer error.  We are experiencing error 1603 via PDQ, and on the workstation it's 1316.

    The failure occurs on 37 workstations in an install base of approximately 200, most already have Quicktime installed.  I've generated a log, but it ends similarly to the event viewer error 1316:

    Property(S): PrimaryVolumePath = C:
    Property(S): SOURCEDIR = C:\Windows\PDQDeployRunner\1\exec\
    Property(S): SourcedirProduct = {B67BAFBA-4C9F-48FA-9496-933E3B255044}
    MSI (s) (B0:6C) [13:58:21:916]: Windows Installer reconfigured the product. Product Name: QuickTime. Product Version: Product Language: 1033. Manufacturer: Apple Inc.. Reconfiguration success or error status: 1603.

    === Logging stopped: 19/09/2013  13:58:21 ===


    I can attach the full log if it would help.  This is using the PDQ library sourced QuickTime package.

  • what happens when you attempt to run the package/script from the target machine itself? (bypass pdq)


    and as you have mentioned, quicktime was already installed. and looking at the log you copied and pasted, it seems like "reconfigured" is an attempt to reinstall the product? depending on the package, would count as a "fail".  if you take a sample of failed workstations that has the 1316 and find that they already have quicktime installed, you can add 1316 to the success code list so that you don't get thrown off as a failed install. (assuming they already have it). 

  • sorry, i meant 1603