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Firefox ESR - Pro Sub?

Mike Miller

May 27, 2014 14:55

Is any one with a Pro subscription able to get Firefox ESR? On my installation it lists ESR as available under the Enterprise subscription only, as you can see from the attached screenshot. This does not make sense, as Chrome for Enterprise is available under the Pro sub. I understand that I need an Enterprise sub for the past versions; that I do not care about.

Screen Shot 2014-05-23 at 2.57.30 PM.png

Comments

1 comment

Emily
June 18, 2015 16:06
This was answered in a Support Ticket on May 30, 2014 but I thought it was worth including here on the Forum for others with the same question.
- Hi Mike,
  
  I can understand your frustration in the apparent conflict between having Chrome Enterprise in Pro and Firefox ESR in Enterprise.
  
  We determine the Package Library level based on a number of factors, a big one being the complexity involved in writing and maintaining the package. The Chrome Enterprise package is relatively straight forward and only requires two steps to install. The Firefox ESR is far more complex requiring 8 steps to install. It also requires the creation and placement of the mozilla.cfg file which can be tricky, especially if an existing cfg is in place on the target.
  
  It takes quite a bit of time when new releases come out to verify that the install is working and to determine if all 8 steps are still required. Because of this we are going to keep the Firefox ESR in the Enterprise category.
  
  Please keep in mind that you can create your own packages. You are not limited to what we have in the library. We do not use any special tools to create our packages. Most of our time is spent researching the proper methods for silent installs.
  
  Thanks Mike,
  
  Shawn"
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