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QuickBooks Patch Deploy

Jon VanDyke

June 12, 2014 19:42

Hello,

I am having an issue with deploying a QuickBooks Enterprise patch. The patch is en_qbwebpatch.exe and the only switch available (no silent) is /a for automatic. I run this from a test machine and it runs, but when I attempt from the PDQ Deploy it just hangs. I can see the processes in task manager like it is working, but it just sits there for several minutes without prompt to install. I eventually just aborted the install.

Anyone successful with QuickBooks patches?

Thank you,

Jon

Comments

3 comments

Shawn Anderson
June 12, 2014 20:13

When doing the manual install was there any user interaction (clicking OK, or Next, etc.) that was required? Usually when we hear of a hung install it's because the installation is awaiting user interaction.

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Jon VanDyke
June 12, 2014 22:05

Shawn,

Thank you for the quick response. Yes, there is a next to install. There doesn't appear to be a silent installation switch. I tried it in interactive mode as well.

Thanks,

Jon

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Shawn Anderson
June 12, 2014 22:12

OK - you would need to find a way to click that Next. In interactive mode you could have the users click on it, but if they're not expecting it that could cause some helpdesk calls from confused users. Intuit isn't used to its software being mass deployed so using silent switches hasn't historically been high on their list of priorities.

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