Acrobat Failing to Deploy

Comments

4 comments

  • Brandon Rewis

    Hi Matt,

    I found the following errors from the logs you sent: 

    ERROR_ACROELEMENTS_INSTALLED = The installer detected that you have Acrobat Elements on your system.  You must uninstall the older version first before installing this version.

    ERROR_OLD_ACROBAT_INSTALLED = The installer detected that you have an older version of Acrobat on your system.  You must uninstall the older version first before installing this version.

    ERROR_BASE_OVER_PRO = Setup has detected that you already have a more functional product installed.  Setup will now terminate.

    IsMinIE_Message =  requires Internet Explorer 7.0 or greater.  Please visit www.microsoft.com to upgrade Internet Explorer.

    It looks like you have some conflicting installs of Adobe Acrobat/Elements(possibly reader). Clear out any Adobe installs on the machine.

    Upgrade IE to 7.0 or greater as well.

    Also, send a screenshot of your install step if you do not mind.

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  • Matt Bochenek

    Hi Brandon thanks for the reply,

    I noticed that as well but the thing is this is a completely fresh install of Windows 7 Pro x32. I have never had any other Adobe products installed. It has been patched with the latest Windows updates but that is it. It currently has IE 11 installed.

    I'm not sure what you been by my install setup. Could you please clarify?

    Thanks.

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  • Brandon Rewis

    Matt,

    The install step of your PDQ Deploy package is what I need a screenshot of..(Open your Adobe deployment package and highlight the Install Step)

    It is interesting that you are getting those errors with a fresh OS installation.  Can you confirm that the correct machine is actually being deployed to?(Verify there are no erroneous DNS entries for the specific machine)

     

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  • Matt Bochenek

    Well I'm terribly sorry and now I feel like an idiot but I had the installation configured incorrectly. The directory for the file include was for my reader package not acrobat. I remedied the issue and now it's deploying. Thanks for helping me realize that. For reference I attached the screenshot so you can see how similar the directories are.

    Thanks for your help.

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