ICMP required for inventory scan?

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2 comments

  • Shane Corellian

    Hi,

    Run the Remote Repair utility against one of these systems. Highlight a computer in Inventory and the run Open Remote Repair from the Help menu. When the window opens up click the analyze button. What is the result of the tests? 

    BTW, props for having the Offline Scanner set to Attempt Scan. The Do Not Attempt does run a ping first and the Attempt doesn't. Since the Attempt doesn't use ICMP it relies on SMB and DNS. You've verified the DNS so now we need to verify the SMB connectivity (which is what remote repair will do).

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  • Corey Burney

    Hey Shane,

    Just wanted to let you know that we were able to resolve the issue with the help of the Remote Repair tool.  I was able to run the tool on the PDQ server pointing to the VPN user, which resulted in errors.  Running it from the remote machine to the PDQ server on the other hand worked without issues.  That helped us narrow it down to the permissions on the tunnel itself. 

    Thank you for your time and help regarding this issue.  I'll try to read up on the tools available through PDQ Inventory, having just installed it last Friday with the free trial I was not aware of the Remote Repair tool.

    Thanks for yet another great product!

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