Important Notice: On February 29th, this community was put into read-only mode. All existing posts will remain but customers are unable to add new posts or comment on existing. Please feel to join our Community Discord for any questions and discussions.

pdq inventory pro software removal

James Meader

December 10, 2014 09:43

testing the trial version of pdq inventory pro

first app we tried to remove was advanced lan scanner

takes several minutes then says timeout

success codes 0,3010,1641

so far a dissapointing start and we are not at all impressed and cannot consider buying licences for our admins if it cannot do something so basic as remove software from networked machines, please advise, we do not expect to have to apply workarounds either and will go elsewhere if it is not simple

-1

Comments

1 comment

Shane Corellian
December 10, 2014 16:46
You will need to provide silent uninstall parameters for the application. The ability to silently uninstall depends on the vendor of the software. Below is an example of silently uninstalling Firefox. Notice how we appended the
```
/S
```
to the command. If the uninstall string uses MSIExec.exe then we automatically add the necessary silent uninstall parameters (since these are standard). If the uninstall uses an EXE (such as Firefox) then some additional due diligence is required to determine the correct silent parameters.

The reason the uninstall is hanging is because it is expecting some response on the target. Since the uninstall is launched by a Windows Service so there is no interactive session. This means any dialogs or windows that are displayed are hidden from the user thus resulting in a timeout.
0