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Remote Assist - What is it supposed to do?

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Eddie Rowe

The documentation for this tool states "Opens the remote assist tool on the target computer".  Can someone elaborate on what this is supposed to actually do?  I am using PDQ Deploy 4.3.0.0 in Free Mode and when I try to use the Remote Assist tool I receive an immediate error. "Your offer to help could not be sent.  Check the following:  Do you have the correct permission on the remote computer? Is the remote computer turned on, and is it connected to the network? Is there a network problem?"

I have administrative rights to the test PC and can access the C$ share.  In fact, I just used PDQ Deploy to install Flash on the test PC using the same PC where PDQ Inventory is installed.  Remote Assistance is enabled on the test PC and if I use the labor intensive way of using Remote Assistance on Windows 7, I can use Remote Assistance. (Labor intensive way:  Opening Remote Assistance on the test PC, saving the file on the server, opening the request on the PC with PDQ Inventory installed, entering the password.)

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    Brigg Angus

    Remote Assistance is a Windows product that's called when invoked through the Tools menu. You can get more information Here.

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