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Reimaged a laptop and now PDQ can't grab it.

Brandon Diener

May 27, 2015 19:18

It shows up in the proper area when I do an AD sync in both Inventory and Deploy. However, no matter how many times i run a scan or initiate a heartbeat, it remains "Offline" and I am unable to audit it or deploy software to it. It is part of the domain, on the network, logged in, online, etc... I even cleared the dns cache - still nothing.

Any ideas?

Comments

3 comments

Brandon Diener
May 28, 2015 15:14

Update - I cannot ping the workstation from the server with the PDQ installation. I can, however, ping the server from the workstation.

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Shane Corellian
May 28, 2015 16:57

It still sounds like a DNS issue from the server side since the server can be resolved from the workstation but not vice-versa. When you ping (outside of PDQ) what error do you get?

When you ping from the server does it resolve but just not reply? If it resolves but doesn't reply to the ping then the firewall settings on the target most likely need to be applied.

http://support.adminarsenal.com/entries/21531976-Windows-Firewall-Ports-and-Exceptions

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Brandon Diener
May 28, 2015 17:52

Firewall was the issue - awesome, thanks!

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