Some computers in inventory don't show current user

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8 comments

  • Jason Hanks

    Hi Brad,

    What version of PDQ Inventory are you currently running and what is the OS of the target machines that you're scanning?

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  • Brad Isaac

    Hi Jason,

     

    Using 6.2.0.0 Pro.  The computers are all Windows 7

     

    Thanks

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  • Jason Hanks

    Hi Brad,

    That information is populated by the most current Computer Info scan.  While we don't have a "Last User" column the Current User should be populated.  When you do a current Computer Info scan on a computer that you know someone is logged in to are you saying you're not seeing their info in that column?

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  • Michael Muni

    if the user does not show then no one was logged in when the last scan was run.

    It depends what you are trying to do but you have a few options.

    #1 perform a scan and if someone is logged in it will update with the user info.
    #2 Create a dynamic collection in PDQ Inventory that displays any computer the user has logged into before. You can do this by using a rule that display a computer whos Environment Variable>User>Contains>UserName
    #3 for more accurate results, after setting up the dynamic collection. setup a schedualed deployment that removes user profiles that are x days old. This will limit the computers that show up in the collection to computers that the user has logged into within the last x days.

    Keep in mind if you do setup a deployment to remove user profiles, anything they have stored on the computer in their profile will be deleted along with the profiles.

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  • Michael Muni

    That last post was if you are trying to search for a user and what computers they use.

    If you are just looking for what users have used a specific computer. Open the computer details and then check the Environment Variables. There will be one for each user profile on the computer.

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  • phoenix rainman

    I am having a similar issue with this as well, I am getting some computers to come back with information and others are not. I am rescanning computers to check who is currently logged in. I am not getting the information back even when I know that someone is logged into the computer. Any idea?

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  • Juan Angulo

    I thought I would reply to this old thread. I seem to have the same issue. The current User column doesn't reflect the user logged in. I ran a standard scan and when scan completed current user data was still blank. There are other devices scanned with inventory that has current user information. Total computer count is about 8800 and database size is 2gb. Could it be an issue with performance? I have tried to reoptimize the database on several occasions. I have also seen a similar issue with checking for BitLocker protection. I have verified that a computer is encrypted using BitLocker but inventory does not reflect it right away or seems to take a long time.

     

    Using PDQ Inventory 18.4.0.0 

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  • Colby Bouma

    Check the Scans page on the affected computers to make sure the scan has actually completed. If the scans are completing and you're still getting inaccurate results, please contact support@pdq.com.

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