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NoMachine Remote Desktop
I just came across a remote desktop program called NoMachine ( www.nomachine.com ). They have a free version as well as a paid enterprise version. The free version is adequate for "in house" helpdesk purposes, which is what I have been playing with. From what I have seen so far I like it a lot better than TightVNC. I just thought I would mention it in case you weren't aware of it. It would be a great addition to the package library if you decide to add it.
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We are going to reach out to NoMachine to see if we are allowed to offer their free version in the Package Library. We will update this post when we hear back.