Trying to start .exe after installing software

We have some monitoring software for our students that works in the background to connect to a teacher "host". I've built the package and it installs the software correctly but I can't seem to get it to start the actual program so that it can show up for the "host" software. 

When I looked at the actual executable, it showed the file path and /start at the end. I've mimic'd this through command prompt but to no avail, though if I run a remote command line to it, the .exe starts up just fine.

What I have in my command prompt step is as follows:

"C:\Program Files (x86)\Netop\Vision\XL\mesuwts.exe" /start

Advice for an automation newbie?





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