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Sophos Error Code 1

don.burgoyne

July 17, 2018 17:14

Hi, I've started using PDQ Deploy to install SophosSetup.exe as a package with the parameters --quiet. It works great about 80% of the time. The rest of the time it errors out with an Error Code 1 and kills the sequence. Checking the target PC and I find that Sophos installed correctly, so I am unsure why it is failing. Anyone run into this before?

Comments

5 comments

don.burgoyne
July 25, 2018 12:29

Anyone?

0
Steven van Dijk
July 25, 2018 14:26

Is there an output log in PDQ? Are there any clues in the log generated by the installer (https://community.sophos.com/kb/en-us/119621)

Error code 1 isn't in Sophos' return code table... If you've never seen a legitimate failure with return code 1, you could also set that as a success code... although that's not ideal since legitimate failures could show up as a success. (https://community.sophos.com/kb/en-us/120449#Table%20of%20SophosInstall.exe%20return%20codes)

0
David Noble
April 01, 2019 12:27

Hi, I've just started PDQ Deploy myself and found that '--quiet' works (this time around). I was referring to https://community.sophos.com/kb/en-us/12570 but wasn't working. My biggest install issue with Sophos in the past was the 'Remote Registry' service hadn't Started on the machine.

0
derik.sarver
April 26, 2023 18:59

Posting in case this is helpful to anyone still having this issue, but my case I found it was a pending reboot for an update that was causing the error.

1
David White
July 13, 2023 16:24

Thanks Derik, the PC had a reboot waiting. When it came back up, Sophos installed like normal.

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