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PDQ Inventory scan - queued status

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Bela Nemeth

Hi,

There is an issue with PDQ inventory; sometimes when a scheduled scan starts, the targets are stuck in "queued" status. I can manually abort them, but if I start a new scan, they will also stuck in this status. After this I cannot stop the PDQ Inventory service, its also stuck in "stopping" state, and gives a timeout error. At this point I cannot do anything but restart the server. We manage about 1900 machines with PDQ inventory and this error occurs every week, so it would be great if we have a fix for this. I checked our database with this method: https://community.pdq.com/posts/11225-dynamic-collections-not-updating but I didn't find any error. This problem also occurs in our other site (they are completely separated from us, different servers, different network etc).

I think the root cause is the scheduled scans, the service simply cannot handle this amount of machines, but its just a theory.

Can you guys please help us with this?

Thanks; Bela

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Comments

3 comments
Date Votes
  • Avatar
    Colby Bouma

    If you haven't already, please reach out to support@pdq.com.

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  • Avatar
    Green, Brian

    We run the same amount of machines with no issues.  When I ran the PDQ Agent, I saw the issue you're talking about.   We decided to remove it until the performance can be improved.

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  • Avatar
    Permanently deleted user

    @Brian Green

    Heads up, the Agent is now End of Life: https://www.pdq.com/blog/pdq-agent-status-update/

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