Has anyone successfully installed HP Support Assistant using PDQ Deploy?

ajknd9

July 16, 2019 16:03

I have been unable to get anything to work successfully and am wondering if anyone else has had any luck. Thanks!

Comments

9 comments

Margus Potter

September 11, 2019 19:40

Just installed actually...

Step 1 Install Framework - $(Repository)\HP\HPSA\HPSA8x\HPSupportSolutionsFramework.msi
Step 2 Install Support Assistant - $(Repository)\HP\HPSA\Setup.exe /s /v /qn
Step 3 Command - regedit stuff like disable NotifyTray, NotifyPopup, disable automatic install

enter image description here

ajknd9
September 11, 2019 21:51

Thanks for the response! If I may ask, where did you find the msi for it?

0
Alan Shearer
September 19, 2019 15:50

maki - Can you share the registry screenshot? Also, did this get rid of the popup after install asking if it should install the icon in the toolbar?

0
Kentrell Davis
September 20, 2019 23:46

Maki - thanks for the direction on this! Really appreciate it...

I have found a copy of the HPSupportSolutionsFramework.msi. I have made a copy available for download on Google Drive...use the following link: https://drive.google.com/file/d/13Bi-4S8czuPaOeEvWGth94UKuF-3DCPj/view?usp=sharing

I hope this helps everyone!

2
Margus Potter
September 25, 2019 12:32

just extract sp98862.exe.. and then from HPSupportSolutionsFramework.exe extract msi... use 7zip and %temp% folder...

Alan:

Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyTray /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyPopup /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPHC" /v Install /t REG_SZ /d 0 /f

3
Margus Potter
October 01, 2020 11:32

Furthermore, HP Support Assistant sp101214.exe http://ftp.hp.com/pub/softpaq/sp101001-101500/sp101214.html install is simple:

$(Repository)\HP\HPSAv2\sp101214.exe

/s /a /s /v" /qn"

Done.

1
Margus Potter
October 01, 2020 11:44

but current latest sp108770 https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108770.html just extract with 7zip

$(Repository)\HP\HPSA\sp108770\HPSA8x\HPSupportSolutionsFramework.exe

$(Repository)\HP\HPSA\sp108770\Setup.exe

/s /v /qn

Both options select also Include Entire Directory

0
Margus Potter
October 01, 2020 12:30

HP Support Assistant Uninstall

cmd step

"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\UninstallHPSA.exe" /s /v/qn UninstallKeepPreferences=FALSE

and second cmd (depends what version u have installed)

HP Support Solutions Framework Uninstall All versions

MsiExec.exe /qn /norestart /X{D0873D1A-C420-483C-A2B7-08AACD6CAC00}
MsiExec.exe /qn /norestart /X{B54CAD36-AA54-424C-8343-69914EB79B57}
MsiExec.exe /qn /norestart /X{1F532B1E-7F9B-4F86-9BFB-2F68DC1EB3D0}
MsiExec.exe /qn /norestart /X{91A5391F-F51A-4063-986B-3B7008901168}
MsiExec.exe /qn /norestart /X{910B6AC6-0EF4-4E9A-A91A-F54AA429ACA5}
MsiExec.exe /qn /norestart /X{98CC838E-D96A-4457-918F-F1D4D2252B5E}
MsiExec.exe /qn /norestart /X{ED0D1C52-9ED3-49F5-955C-6E9EAB0BD46E}
MsiExec.exe /qn /norestart /X{B2630333-677F-4F40-9625-7F76CFB02EA1}
MsiExec.exe /qn /norestart /X{D78EA28B-1947-4581-9D58-776A5D16A583}
MsiExec.exe /qn /norestart /X{7B91D5F2-B86E-48ED-809A-4CB8B5668475}
MsiExec.exe /qn /norestart /X{97D2F60D-50ED-4E9C-AF14-A31938C41C49}
MsiExec.exe /qn /norestart /X{EA6A1ABF-8D4C-432A-AF6C-84738319C2D7}
MsiExec.exe /qn /norestart /X{B0E870E5-BBEF-449B-8439-D734F450A9E0}

well there can be some folder leftovers or some registry keys you can check and add those also to final step

e.g. HKLM\Software\WOW6432Node\Hewlett-Packard or C:\Program Files (x86)\Hewlett-Packard

1
Dana Simison
December 07, 2020 15:29

Ok I'm going to try to install the latest HPSA, sp110939.

Do I need to extract the framework msi?

Do I still have to do the registry edits?

0

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