Has anyone successfully installed HP Support Assistant using PDQ Deploy?
I have been unable to get anything to work successfully and am wondering if anyone else has had any luck. Thanks!
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I have been unable to get anything to work successfully and am wondering if anyone else has had any luck. Thanks!
Comments
just extract sp98862.exe.. and then from HPSupportSolutionsFramework.exe extract msi... use 7zip and %temp% folder...
Alan:
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyTray /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPSF" /v NotifyPopup /t REG_SZ /d 0 /f
Reg.exe ADD "HKLM\SOFTWARE\WOW6432Node\Hewlett-Packard\HPActiveSupport\HPHC" /v Install /t REG_SZ /d 0 /f
Maki - thanks for the direction on this! Really appreciate it...
I have found a copy of the HPSupportSolutionsFramework.msi. I have made a copy available for download on Google Drive...use the following link: https://drive.google.com/file/d/13Bi-4S8czuPaOeEvWGth94UKuF-3DCPj/view?usp=sharing
I hope this helps everyone!
Just installed actually...
Furthermore, HP Support Assistant sp101214.exe http://ftp.hp.com/pub/softpaq/sp101001-101500/sp101214.html install is simple:
$(Repository)\HP\HPSAv2\sp101214.exe
/s /a /s /v" /qn"
Done.
HP Support Assistant Uninstall
cmd step
"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\UninstallHPSA.exe" /s /v/qn UninstallKeepPreferences=FALSE
and second cmd (depends what version u have installed)
HP Support Solutions Framework Uninstall All versions
MsiExec.exe /qn /norestart /X{D0873D1A-C420-483C-A2B7-08AACD6CAC00}
MsiExec.exe /qn /norestart /X{B54CAD36-AA54-424C-8343-69914EB79B57}
MsiExec.exe /qn /norestart /X{1F532B1E-7F9B-4F86-9BFB-2F68DC1EB3D0}
MsiExec.exe /qn /norestart /X{91A5391F-F51A-4063-986B-3B7008901168}
MsiExec.exe /qn /norestart /X{910B6AC6-0EF4-4E9A-A91A-F54AA429ACA5}
MsiExec.exe /qn /norestart /X{98CC838E-D96A-4457-918F-F1D4D2252B5E}
MsiExec.exe /qn /norestart /X{ED0D1C52-9ED3-49F5-955C-6E9EAB0BD46E}
MsiExec.exe /qn /norestart /X{B2630333-677F-4F40-9625-7F76CFB02EA1}
MsiExec.exe /qn /norestart /X{D78EA28B-1947-4581-9D58-776A5D16A583}
MsiExec.exe /qn /norestart /X{7B91D5F2-B86E-48ED-809A-4CB8B5668475}
MsiExec.exe /qn /norestart /X{97D2F60D-50ED-4E9C-AF14-A31938C41C49}
MsiExec.exe /qn /norestart /X{EA6A1ABF-8D4C-432A-AF6C-84738319C2D7}
MsiExec.exe /qn /norestart /X{B0E870E5-BBEF-449B-8439-D734F450A9E0}
well there can be some folder leftovers or some registry keys you can check and add those also to final step
e.g. HKLM\Software\WOW6432Node\Hewlett-Packard or C:\Program Files (x86)\Hewlett-Packard
Thanks for the response! If I may ask, where did you find the msi for it?
maki - Can you share the registry screenshot? Also, did this get rid of the popup after install asking if it should install the icon in the toolbar?
but current latest sp108770 https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108770.html just extract with 7zip
$(Repository)\HP\HPSA\sp108770\HPSA8x\HPSupportSolutionsFramework.exe
$(Repository)\HP\HPSA\sp108770\Setup.exe
/s /v /qn
Both options select also Include Entire Directory
Ok I'm going to try to install the latest HPSA, sp110939.
Do I need to extract the framework msi?
Do I still have to do the registry edits?