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After update to version 18 PDQ No longer scanning

Christopher LaBarbera

September 16, 2019 22:43

Please see the below screenshot: Error messages

This is happening any time I try to scan. No environment variables have been changed, just did the upgrade and then started receiving this behavior.

Comments

5 comments

Steve Poirier
September 17, 2019 18:10

I have noticed the same problem as well. PDQ Deploy is also affected. The whole error message is,

The device is in use by an active process and cannot be disconnected

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Colby Bouma
September 17, 2019 19:25

Please reach out to support@pdq.com. I believe we will have a Nightly build that fixes this soon.

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Christopher LaBarbera
September 17, 2019 20:57

Hi Colby, I have a ticket open with support in regards to this and they said they are escalating it to the development team. In the meantime I've downgraded back to version 17 and everything is working fine.

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Mikael Sjövall
September 18, 2019 09:20

I will stay tuned, scared to install the latest version, so I'll postpone it later

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Colby Bouma
September 18, 2019 18:24

We now have a Nightly build that we believe fixes this issue, 18.0.29.0.

https://www.pdq.com/downloads/

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