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Errors downloading from package library

Hello,

the most recently released packages fail to download from the library. Specifically, of all packages last modified on 2019-09-10 (there are none yet today), only "PDFsam basic" and "VLC Media Player" download, all the others fail reporting a 500 error from "the remote server".

The 10 latest packages updated before yesterday ("FastStone Image Viewer" through "Visual Studio Code") all download correctly.

Help!

-- Christian

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Comments

22 comments
Date Votes
  • Hello,

    we have the same problem - with any updated package BR Martin

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  • This is also replicated in my own environment.

    It appears to occur with updated packages, but not with packages which have never been downloaded before.

    Google Chrome enterprise

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  • Seeing the same thing. A whole bunch did work though so it's only a handful that are a problem. Today it's: Adobe Flash for Firefox Adobe Flash for IE Dropbox Google Chrome Enterprise LibreOffice

    All give the the 500 internal server error.

    First time I've seen this in the 3 or 4 years I've been using it so I'm still pretty impressed by the reliability of the system.

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  • Getting the same here for:

    Adobe Flash for Firefox, Dropbox, Google Chrome, KeePass

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  • Same here:

    LibreOffice, most Flash, Chrome Ent, most Win 10, and KeePass all have the 500 error.

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  • Same. Google Chrome Enterprise.

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  • Same here. All give the the 500 internal server error.

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  • Best guess is that this site is causing the issue - https://secure.adminarsenal.com/Subscription/PackageLibrary - According to this site - https://support.pdq.com/knowledge-base/1023-windows-firewall-ports-and-exceptions - the package library page should return a large XML document that outlines the package library. It returns a Black Page.

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  • Same here, on 18.0.18.0. "The remote server returned an error: (500) Internal Server Error."

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  • Hey all, I just wanted to let you all know that we are looking into this. Hopefully, we will have those working soon.

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  • Chrome and Flash just downloaded.

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  • Hello again, we have found the issue with the downloads and are in the process of getting them corrected. You should see the downloads start working soon. Thank you, everyone, for your patience.

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  • Just tried Google Chrome again and it is working now. Thanks @PDQSteve !

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  • Hi everyone. Package Library issues should be resolved (since yesterday). As part of our remediation, library.pdq.com now points to a new IP address. If you still have issues, make sure that any firewalls and proxies allow the new IP. Here's a list of external sites you need access to for reference: https://support.pdq.com/knowledge-base/1023#external

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  • I still have the issue with Google Chrome Enterprise and Firefox. Is this issue supposed to be resolved?

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  • It looks like we're having a new problem with the Package Library and Deploy 18. Deploy 17 seems to work fine. We are investigating the issue.

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  • The issue has been fixed.

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  • Download is working but, In deploy and inventory the check for updates are not working Version 18.1.0.0

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  • That is a similar issue that we are still investigating. Updating to 18.1.0.0 works, but once you're there the update check fails.

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  • Having the same issue with package download, have a red exclamation circle for every package i try to download. Version is 18.4.0.0 Enterprise.

     

    What is going on ?

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  • Everything looks good on our end. If you're still having trouble downloading, please contact support@pdq.com.

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  • Writing to support, it stoped working for me, and is still not working.

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