Errors downloading from package library
Hello,
the most recently released packages fail to download from the library. Specifically, of all packages last modified on 2019-09-10 (there are none yet today), only "PDFsam basic" and "VLC Media Player" download, all the others fail reporting a 500 error from "the remote server".
The 10 latest packages updated before yesterday ("FastStone Image Viewer" through "Visual Studio Code") all download correctly.
Help!
-- Christian
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Seeing the same thing. A whole bunch did work though so it's only a handful that are a problem. Today it's: Adobe Flash for Firefox Adobe Flash for IE Dropbox Google Chrome Enterprise LibreOffice
All give the the 500 internal server error.
First time I've seen this in the 3 or 4 years I've been using it so I'm still pretty impressed by the reliability of the system.
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Best guess is that this site is causing the issue - https://secure.adminarsenal.com/Subscription/PackageLibrary - According to this site - https://support.pdq.com/knowledge-base/1023-windows-firewall-ports-and-exceptions - the package library page should return a large XML document that outlines the package library. It returns a Black Page.
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Just tried Google Chrome again and it is working now. Thanks @PDQSteve !
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Hi everyone. Package Library issues should be resolved (since yesterday). As part of our remediation, library.pdq.com now points to a new IP address. If you still have issues, make sure that any firewalls and proxies allow the new IP. Here's a list of external sites you need access to for reference: https://support.pdq.com/knowledge-base/1023#external
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Everything looks good on our end. If you're still having trouble downloading, please contact support@pdq.com.
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