Create uninstall package in PDQ Deploy fails to run.

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6 comments

  • Brad McClave

    Did you create the uninstall package manually, or did you open a machine with the software installed, right click and select "Create uninstall package in PDQ Deploy"?

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  • Sroyal

    I created the package by right clicking the application in PDQ Inventory to create the package.

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  • Brad McClave

    I have seen similar behavior before but usually when the files were missing but the registry entries were still intact. obviously not the case here since you can remove it from add/remove programs. Does the uninstall string in the registry match what PDQI created?

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  • Sroyal

    I am not sure what you are referring to. I did copy and paste the string from the PDQ package and pasted it in the command line and it ran fine.

    Is there some switch that would change once the package ran? I was able to run it once and only once on a couple of computers. Having the same issue with installing the software. I can install the package one time and that's it. It will error code 1603 each time.

    Thank you.

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  • Ryan Joachim

    If you installed the program with an MSI file, the simplest method to uninstall is to run the MSI again - but this time with the /x switch.
    So to use chrome.msi as an example -

    Install - msiexec.exe /i chrome.msi /qn

    Uninstall - msiexec.exe /x chrome.msi /qn - obviously change the silent switches if needed.

    If you look at the uninstall package PDQ created, it should be very similar to this. I've seen (often, unfortunately) where the uninstall string in the registry actually has /i in it instead of /x like it should - double-check that.

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  • Sroyal

    This is what I said: I was able to deploy a package to a computer but when I create the uninstall package in PDQ Inventory, it fails to run in PDQ Deploy.

    This means I deployed a package in PDQ Deploy. It also says I created the uninstall package in PDQ Inventory. This means I looked at the computer in question, went to its applications, right clicked on the software and then clicked "Create uninstall Package in PDQ Deploy"

    The GUID is from the install so it should work with the uninstall. It does not. Since PDQ Inventory is creating the package, I don't see it arbitrary switches to the command.

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