Adobe Reader DC will not update. Receiving error code 1603.
I am trying to upgrade an older version of Adobe Reader and the pre-built automatic update package for Adobe Reader DC 19.012.20034 throws an error every time.
Can PDQ fix this issue because their pre-built deployment script doesn't work?
-
The issue is it's trying to install the base version, but not sure why PDQ configured as such. The I cannot run the update separate because then I can the following error below; it wont let me output.log the install because the error pops up immediately.
Seems no solutions for pushing updates for Adobe Reader DC, it's odd.
-
What is the full name of the package you are trying to deploy? If it's the patch, the target has to already have Reader installed. Also, the patches are specific to each train. For example, if the target has DC 2015, you can't deploy the DC 2017 patch to it.
Another thing you can try is to deploy the "Uninstall Adobe Reader" package, then try again with a package that does not say "patch".
-
So a user will have Adobe Acrobat Reader DC 19.012.20034 for example. An update of 19.012.20035 will become available.
If I push the package down using the auto download feature of the 19.012.20035 version, it fails because for some odd reason it tries to push out the base version which makes no sense.
When I convert to a standard package and move the update step up and try to just update the person's Adobe Acrobat Reader DC version, it says the following:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
-
It sounds like what you are doing should work. The Adobe Reader packages are some of our most popular, and this is the first time I've heard of something like this. Please contact support@pdq.com.
-
Hey jasonmluna,
Just wanted to let you know i ran into the same issues as you and figured out a way to fix the issue.
basically You have to make an uninstall Package for Adobe reader DC first then convert the regular installer then edit in the uninstall step to be first then the rest of the package works as its supposed to.
Apparently there is some issue in the installer from older versions of Adobe that prevent pdq from pushing the update on those versions.
sometimes this requires due to there being different versions installed a wildcard for versions or manually uninstalling every different version which is rather annoying
-
I ran into this same issue over the weekend to update automatically. Left MANY machines in a bad way where Acrobat would just close after starting. Like Matt Brown said, I had to uninstall the previous version and reinstall the new version. Hopefully someone has an easy fix to do automatic upgrades for the future.
-
If you aren't already, I highly recommend using the Patch packages.
-
We have an outdated version of Reader DC (19.xxx.xxx) installed via GPO, I am trying to update to the latest 20.xxx.xxxx as we are trying to move to PDQ for all our installs and updates. When I run the patch package against a target with our GPO version installed. The package runs successfully but the target is not updated. Any ideas?
Installing the base version from a clean install fails.
-
@Jason Amick Sorry to ask this, but can you be a bit more specific on how you did this? It sounds like what I want to do exactly.
-
Turns out the old version we had installed was via AIP and couldn't be updated with the patch installer.
Here's what I did to make it work.
Download cleaner tool from: https://labs.adobe.com/downloads/acrobatcleaner.html
I modified the check script provided in the Java autodownload package
Please sign in to leave a comment.
Comments
17 comments