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Installing agent on external PC - Computer name could not be found


I have a remote PC that's never been added to PDQ inventory before.

Is it possible to add it using the remote agent.

This is what I've done so far...

  • Added an entry for the PC manually from active directory.
  • Exported the agent install xml
  • Copied the xmp and the agentinstaller.exe to the remote target PC.
  • Installed the agent.
  • Triggered a Standard scan.

When I set off a scan I get "Computer Name could not be found" I can reach from the remote target PC.

Is there anything I've missed?

Many Thanks.



Date Votes
  • Official comment

    We are announcing the End of Life (EOL) of the optional PDQ Agent beta from our existing products. See this blog post for more information

  • Are you still having trouble with this? As far as I can tell, you installed it correctly. Sometimes External Agents can take a while before they show up in your console.

  • Yes, still having this issue, support said it'd be fixed in due course but might be a while as the agent is a beta feature.

    In the meantime I'm getting around it by connecting the remote PC to our VPN, the client checks in and the it's ok after that once the VPN is connected.