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Can't download packages from "Package Library"

James Franklin

December 28, 2018 00:58

Hello,

i have problems with downloading packages from the "Package Library".

The download started and a package was created, but there are not steps inside.

Are you having server problems or what can be the problem?

I have an enterprise license.

Thanks

Comments

6 comments

Michael Mauel
December 28, 2018 08:37
exactly same problem here

i tested with following packages today (28.12.2018 around 07:00 UTC):
- adobe reader dc 19.010.20064
- filezilla 3.39.0
- vlc 3.0.4
example for the 'empty steps': related package: adobe reader dc 19.010.20064
0
Brian Belt
December 28, 2018 14:26

Yeah this is happening to me also, anyone got a fix?

0
Colby Bouma
December 28, 2018 15:18

Yep, that's on our end. Big hammers have been distributed to our devs, so hopefully it will be resolved soon! https://support.pdq.com/knowledge-base/1828

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James Franklin
December 28, 2018 18:03

Now it works again.

Thanks

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ASHIMA KHERA
June 13, 2019 15:31

I am running into same issue. I just updated my PDQ Deploy to 17 Release 2 Enterprise version and can't download any packages.

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Colby Bouma
June 13, 2019 17:07

There are many things that can cause that. Check your antivirus, firewall, and proxy. If none of those are the obvious culprit then please reach out to support@pdq.com.

0