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PDQ Inventory_Release_18.1.38.0 Won't Launch!!! UGH!!!

Avatar
Kevin Pentecost
Updated

I've reinstalled several times, and still keep getting this nonsense. What is going on?

 

OH, side note...I also upgraded to the same version of PDQ Deploy and it's working just fine. The issue is ONLY with the Inventory module.

 

1

Comments

2 comments
Date Votes
  • Avatar
    Kevin Pentecost

    MORE DETAIL FROM THE ERROR LOG:

     

    AppDomain         : PDQInventoryConsole.exe

    CLR Version       : 4.0.30319.42000

    Comments          : 

    Current AppDomain : PDQInventoryConsole.exe

    Database          : C:\ProgramData\Admin Arsenal\PDQ Inventory\Database.db

    Date              : 2019-11-15T20:12:54.7968935Z

    Email             :

    Entry             : C:\Program Files (x86)\Admin Arsenal\PDQ Inventory\PDQInventoryConsole.exe

    Error             : The server disconnected, it may have gone offline or the network dropped.

    Error Type        : AdminArsenal.Protocol.ServerDisconnectedException

    License Mode      : Enterprise Mode

    Manufacturer      : LENOVO (20JDCTO1WW)

    Memory            : 16 GB (9 GB free)

    PID               : 1620

    Process           : PDQInventoryConsole

    Product           : PDQ Inventory

    SentryEnabled     : True

    Service Mode      : Server

    Subject           : Warning Report

    Version           : 18.1.38.0

    Windows           : Microsoft Windows 10 Pro (10.0.16299)

     

    The server disconnected, it may have gone offline or the network dropped.

    AdminArsenal.Protocol.ServerDisconnectedException

    ------- INNER EXCEPTIONS -------

    An existing connection was forcibly closed by the remote host

    System.Net.Sockets.SocketException

    NativeErrorCode: 10054

       at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

       at System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing)

    ------- OUTER EXCEPTION -------

    The server disconnected, it may have gone offline or the network dropped.

    AdminArsenal.Protocol.ServerDisconnectedException

       at AdminArsenal.Protocol.ServerConnectionException.ThrowIfDown(Exception ex)

       at AdminArsenal.Protocol.ClientConnection..ctor(ProtocolClient client, Binding binding, EndpointAddress endpoint, Action`1 addCustomHeaders)

       at AdminArsenal.Protocol.ClientConnectionPool.Checkout(Action`1 addCustomHeaders)

       at AdminArsenal.Protocol.ProtocolClient..ctor(String name, String address, String identity, NetworkCredential credentials, Action`1 addCustomHeaders)

    --- End of stack trace from previous location where exception was thrown ---

       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

       at AdminArsenal.Protocol.ProtocolClient..ctor(String name, String address, String identity, NetworkCredential credentials, Action`1 addCustomHeaders)

       at AdminArsenal.ProductProtocolClient..ctor(String name, Boolean requireTcp, AALicense newLicense)

       at AdminArsenal.PDQInventory.InventoryProtocolClient.Initialize(Boolean requireTcp, AALicense newLicense)

       at AdminArsenal.Application.ProductApplication.InitializeProtocolClientInternal()

       at AdminArsenal.Application.ProductApplication.Application_Startup(Object sender, StartupEventArgs e)

    1
  • Avatar
    Colby Bouma

    Please open a ticket with support@pdq.com

    Unfortunately, that error message is only a symptom, not the cause. Our Solutions team will walk you through digging into the logs to find the underlying error.

    1