PDQ Inventory_Release_18.1.38.0 Won't Launch!!! UGH!!!

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2 comments

  • Kevin Pentecost

    MORE DETAIL FROM THE ERROR LOG:

     

    AppDomain         : PDQInventoryConsole.exe

    CLR Version       : 4.0.30319.42000

    Comments          : 

    Current AppDomain : PDQInventoryConsole.exe

    Database          : C:\ProgramData\Admin Arsenal\PDQ Inventory\Database.db

    Date              : 2019-11-15T20:12:54.7968935Z

    Email             :

    Entry             : C:\Program Files (x86)\Admin Arsenal\PDQ Inventory\PDQInventoryConsole.exe

    Error             : The server disconnected, it may have gone offline or the network dropped.

    Error Type        : AdminArsenal.Protocol.ServerDisconnectedException

    License Mode      : Enterprise Mode

    Manufacturer      : LENOVO (20JDCTO1WW)

    Memory            : 16 GB (9 GB free)

    PID               : 1620

    Process           : PDQInventoryConsole

    Product           : PDQ Inventory

    SentryEnabled     : True

    Service Mode      : Server

    Subject           : Warning Report

    Version           : 18.1.38.0

    Windows           : Microsoft Windows 10 Pro (10.0.16299)

     

    The server disconnected, it may have gone offline or the network dropped.

    AdminArsenal.Protocol.ServerDisconnectedException

    ------- INNER EXCEPTIONS -------

    An existing connection was forcibly closed by the remote host

    System.Net.Sockets.SocketException

    NativeErrorCode: 10054

       at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

       at System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing)

    ------- OUTER EXCEPTION -------

    The server disconnected, it may have gone offline or the network dropped.

    AdminArsenal.Protocol.ServerDisconnectedException

       at AdminArsenal.Protocol.ServerConnectionException.ThrowIfDown(Exception ex)

       at AdminArsenal.Protocol.ClientConnection..ctor(ProtocolClient client, Binding binding, EndpointAddress endpoint, Action`1 addCustomHeaders)

       at AdminArsenal.Protocol.ClientConnectionPool.Checkout(Action`1 addCustomHeaders)

       at AdminArsenal.Protocol.ProtocolClient..ctor(String name, String address, String identity, NetworkCredential credentials, Action`1 addCustomHeaders)

    --- End of stack trace from previous location where exception was thrown ---

       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

       at AdminArsenal.Protocol.ProtocolClient..ctor(String name, String address, String identity, NetworkCredential credentials, Action`1 addCustomHeaders)

       at AdminArsenal.ProductProtocolClient..ctor(String name, Boolean requireTcp, AALicense newLicense)

       at AdminArsenal.PDQInventory.InventoryProtocolClient.Initialize(Boolean requireTcp, AALicense newLicense)

       at AdminArsenal.Application.ProductApplication.InitializeProtocolClientInternal()

       at AdminArsenal.Application.ProductApplication.Application_Startup(Object sender, StartupEventArgs e)

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  • Colby Bouma

    Please open a ticket with support@pdq.com

    Unfortunately, that error message is only a symptom, not the cause. Our Solutions team will walk you through digging into the logs to find the underlying error.

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