First Time user having problems with Collections

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Kevin O'Donnell

• February 20, 2020 19:30

So I just installed PDQ Inventory and Deploy

I am trying to do Active Directory Sync (I do have admin rights for the server / domain)

It lists my staff PCs but show many of them as Target Computer Offline even though I now the devices are online and staff are using them (I also have Meraki System's Manager)

What am I doing wrong?

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  Luke Nichols

  • February 21, 2020 20:25

  Kevin,

  Sounds like a DNS issue. Do you have your AD DNS configured to dynamically update?

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  ah

  • February 25, 2020 14:56

  Hi Kevin,

  another thing to check - try pinging one of the PC's from your PDQ server. If the PC firewall is set to block ping, it will show as offline.

  You can open for ping in Windows Firewall by creating a single-step deployment package and sending it to the affected PCs. The step should be Command type, and contain these commands:

  netsh advfirewall firewall add rule name="ICMP Allow incoming V4 echo request" protocol=icmpv4:8,any dir=in action=allow
  netsh advfirewall firewall add rule name="ICMP Allow incoming V6 echo request" protocol=icmpv6:8,any dir=in action=allow

   

  Let us know how it goes.

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