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First Time user having problems with Collections

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Kevin O'Donnell

So I just installed PDQ Inventory and Deploy

I am trying to do Active Directory Sync (I do have admin rights for the server / domain)

It lists my staff PCs but show many of them as Target Computer Offline even though I now the devices are online and staff are using them (I also have Meraki System's Manager)

What am I doing wrong?

1

Comments

2 comments
Date Votes
  • Avatar
    lnichols

    Kevin,

    Sounds like a DNS issue. Do you have your AD DNS configured to dynamically update?

    1
  • Avatar
    ah

    Hi Kevin,

    another thing to check - try pinging one of the PC's from your PDQ server. If the PC firewall is set to block ping, it will show as offline.

    You can open for ping in Windows Firewall by creating a single-step deployment package and sending it to the affected PCs. The step should be Command type, and contain these commands:

    netsh advfirewall firewall add rule name="ICMP Allow incoming V4 echo request" protocol=icmpv4:8,any dir=in action=allow
    netsh advfirewall firewall add rule name="ICMP Allow incoming V6 echo request" protocol=icmpv6:8,any dir=in action=allow

     

    Let us know how it goes.

    1