[solved] Zimbra install via PDQ

Hello,

I have an issue when trying to install Zimbra connector via PDQ.

detail that might have an importance, when installing directly on the client machine, zimbra does not work either.

I seriously need a hand ...

Thank you :)

EDIT: Outlook  2013 is indeed installed.

EDIT 2: Zimbra is normally uninstalled via control panel + reg key deletion.

MSI Error 1603: Unknown error 1603

Log Output :

=== Début de l’écriture dans le journal : 03/03/2020 15:47:29 ===
Début de l’action 15:47:29 : INSTALL.
Début de l’action 15:47:29 : FindRelatedProducts.
Fin de l’action 15:47:29 : FindRelatedProducts. Valeur renvoyée : 1.
Début de l’action 15:47:29 : OutlookRunningCA.
CA LOG: Entering IsOutlookRunning.
CA LOG: UILevel = 2
CA LOG: Leaving IsOutlookRunning.
Fin de l’action 15:47:29 : OutlookRunningCA. Valeur renvoyée : 1.
Début de l’action 15:47:29 : SetUpgradeContextCA.
CA LOG: Entering SetUpgradeContext.
CA LOG: found PREVIOUSVERSIONSINSTALLED: {22F94408-B77A-4B17-B824-8F964A3ECA5F}
CA LOG(SZPV): Failed to open uninstall registry key, error = 2l.
CA LOG: Already have a valid previous version product code
Fin de l’action 15:47:29 : SetUpgradeContextCA. Valeur renvoyée : 1.
Début de l’action 15:47:29 : HideCancelButtonCA.
CA LOG: Entering HideCancelButton.
CA LOG: Leaving HideCancelButton.
Fin de l’action 15:47:29 : HideCancelButtonCA. Valeur renvoyée : 1.
Début de l’action 15:47:29 : StopWindowsSearchCA.
CA LOG: Entering StopWindowsSearch.
CA LOG: Start type = 4
CA LOG: WSearch already stopped
CA LOG: Leaving StopWindowsSearch.
Fin de l’action 15:47:29 : StopWindowsSearchCA. Valeur renvoyée : 1.
Début de l’action 15:47:29 : VerifyUpgradationCA.
CA LOG: Entering VerifyUpgradation.
CA LOG: UILevel = 2
CA LOG: ProductVersion = 8.8.8.1763.
CA LOG: User selected to upgrade.
CA LOG: Leaving VerifyUpgradation.
Fin de l’action 15:47:29 : VerifyUpgradationCA. Valeur renvoyée : 1.
Début de l’action 15:47:29 : DetectOutlookVersionCA.
IsBESInstall. IsBESInstall read as 0
CA LOG: Entering CheckOLInstalled.
CA LOG: UILevel = 2
CA LOG: PLATFORM = x86
CA LOG: Entering GetOutlookVersion.
CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.15.
CA LOG: Outlook Major Version = 15
CA LOG: Failed to get outlook minor version, continuing with major version only.
CA LOG: Leaving GetOutlookVersion.
CA LOG: GetOutlookVersionString returned 15.0.4420.1017 (64bit=1).
CA LOG: 64bit Outlook installed. Cannot use with 32 bit Connector
CA LOG: AbortProfileCreation. Failed to open event EvtAbortZimbraProfileCreate. Error 0x2
CA LOG: Leaving CheckOLInstalled.
CustomAction DetectOutlookVersionCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Fin de l’action 15:47:30 : DetectOutlookVersionCA. Valeur renvoyée : 3.
Fin de l’action 15:47:30 : INSTALL. Valeur renvoyée : 3.
Property(S): UpgradeCode = {7053E159-FED6-4C51-9F8B-BCDBDA4D20AB}
Property(S): REGSERVERPORT = #80
Property(S): REGZIMBRACONNECTIONMETHOD = #1
Property(S): REGSINGLESIGNON = #1
Property(S): REGTURNOFFINBOXFAILURES = #0
Property(S): REGGALDELTASYNC = #240
Property(S): REGGALSYNCMINUTESBETWEEN = #0
Property(S): REGGALRESYNC = #30
Property(S): REGGALSYNCMODE = #0
Property(S): REGGALFULLSYNCSLEEP = #0
Property(S): REGGALFULLSYNCSLEEPAFTERNUMCONTACTS = #3
Property(S): REGGALSORT = #2
Property(S): REGGALSYNCDISABLEALIASES = #0
Property(S): REGENABLELOCALRULES = #0
Property(S): REGENABLELDAP = #0
Property(S): REGSTOREPASSWORD = #1
Property(S): REGDOWNLOADMODE = #0
Property(S): REGCONNECTTIMEOUT = #900000
Property(S): REGSENDTIMEOUT = #900000
Property(S): REGRECEIVETIMEOUT = #900000
Property(S): REGOPTIONRECEIVETIMEOUT = #900000
Property(S): REGITUNESOUTLOOKADDIN = #0
Property(S): REGOUTLOOKCHANGENOTIFIER = #0
Property(S): REGZDBAUTOCOMPACTENABLED = #1
Property(S): REGPROXYCHOICE = #2
Property(S): REGPROXYPORT = 80
Property(S): REGSIGSYNCENABLED = #1
Property(S): REGSHAREAUTOMOUNT = #1
Property(S): REGZCOLANGUAGE = #0
Property(S): REGDISABLEAUTOARCHIVE = #1
Property(S): REGDISABLEOFFICE365SIMPLIFIEDACCOUNTCREATION = #1
Property(S): SETDEFPROFILE = 1
Property(S): SETDEFPROFILEAD = 1
Property(S): REBOOT = ReallySuppress
Property(S): BannerBitmap = bannerbmp
Property(S): BannerIcon = bannerico
Property(S): MaintenanceForm_Action = Repair
Property(S): AdminMaintenanceForm_Action = Repair
Property(S): IAgree = No
Property(S): VersionMsi = 5.00
Property(S): rdnGrpCreatePro = Yes
Property(S): ACCOUNTNAME = Zimbra
Property(S): CLIENTUILEVEL = 3
Property(S): ZSPORT = 80
Property(S): VersionDatabase = 200
Property(S): MsiSystemRebootPending = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {B58FD8D2-E7A8-4A1D-A4CE-ADFC0AEB4CD4}
Property(S): MsiLogFileLocation = C:\windows\AdminArsenal\PDQDeployRunner\service-1\exec\output.log
Property(S): ErrorDialog = ErrorDialog
Property(S): VersionNT64 = 601
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 7601
Property(S): VersionNT = 601
Property(S): CURRENTDIRECTORY = C:\windows\AdminArsenal\PDQDeployRunner\service-1\exec
Property(S): CLIENTPROCESSID = 2864
Property(S): MsiRestartManagerSessionKey = 6504c921dfbe8a40a5be1cec906bb8bc
Property(S): PREVIOUSVERSIONSINSTALLED = {22F94408-B77A-4B17-B824-8F964A3ECA5F}
Property(S): Manufacturer = Synacor, Inc.
Property(S): ProductCode = {C35065CA-C5BB-4131-9A0B-142A56ABAD96}
Property(S): ProductLanguage = 1036
Property(S): ProductName = Zimbra Connector for Microsoft Outlook
Property(S): ProductVersion = 8.8.8.1763
Property(S): ZIMBRA = Zimbra
Property(S): VMWZIM = Zimbra
Property(S): ARPPRODUCTICON = zimbra.ico
Property(S): CONNECTORNAME = Connecteur pour Microsoft Outlook
Property(S): ALLUSERS = 1
Property(S): PRIMARYFOLDER = TARGETDIR
Property(S): BUCURRENTZCOVERSION = NA
Property(S): SEARCHSTARTTYPE = 4
Property(S): STOPPEDSEARCH = 0
Property(S): ProfileName = Zimbra
Property(S): LoggingEnabled = 0
Property(S): LoggingFileName = ?
Property(S): LoggingMaxMB = 10
Property(S): Bitness = x86
Property(S): RtlDbg = rtl
Property(S): DefaultUIFont = SegoeUI_9
Property(S): ISSILENT = 0
Property(S): NoOfAttempts = 0
Property(S): ExclamationIcon = exclamic
Property(S): Create_YES_NO = No
Property(S): ISPROFCREATED = 0
Property(S): DELETEZIMBRAPROF = 0
Property(S): ARPURLINFOABOUT = http://www.zimbra.com
Property(S): SFF_UpFldrBtn = UpFldrBtn
Property(S): ConfirmInstallForm_PrevArgs = LicenseAgreementForm
Property(S): ShowCreateMAPIProForm = 1
Property(S): VSDUIANDADVERTISED = Cette application publiée ne sera pas installée car elle peut être non sécurisée. Contactez votre administrateur pour changer l'option d'installation de l'interface utilisateur du package à la base.
Property(S): VSDVERSIONMSG = Installation impossible car une version plus récente de ce produit est déjà installée.
Property(S): LicenseAgreementForm_PrevArgs = WelcomeForm
Property(S): LicenseAgreementForm_NextArgs = ConfirmInstallForm
Property(S): WelcomeForm_NextArgs = LicenseAgreementForm
Property(S): CreateMAPIProForm_NextArgs = FinishedForm
Property(S): AdminConfirmInstallForm_PrevArgs = AdminWelcomeForm
Property(S): AdminWelcomeForm_NextArgs = AdminConfirmInstallForm
Property(S): SFF_NewFldrBtn = NewFldrBtn
Property(S): ISBESINSTALL = 0
Property(S): ISOUTLOOK2013ORGREATER = 1
Property(S): ISOUTLOOK2016 = 0
Property(S): ISOUTLOOK2013 = 1
Property(S): MAXEMAILAGE = 0
Property(S): MAXINITIALAGE = 0
Property(S): MAXINITIALCALAGE = 0
Property(S): STALEMESSAGECLEANFREQ = 0
Property(S): CAErrNoOutlook = Outlook n'est pas installé sur votre système.
Property(S): CAErrNoBES = BlackBerry Enterprise Server n'est pas installé sur votre système. Veuillez installer BES avant de lancer à nouveau l'installation.
Property(S): CAErrMapiInUse = Impossible de remplacer mapi32.dll. Veuillez vous assurer que BES n'est pas en cours d'exécution et fermer toute autre application qui pourrait utiliser le sous-système MAPI, tel que l'application Courrier du Panneau de configuration. Une fois l'application appropriée fermée, relancez l'installation.
Property(S): CAErrExchTools = Le connecteur ne peut pas être installé sur un système sur lequel sont installés les outils d'administration Microsoft Exchange ou Exchange Server.
Property(S): CAErrOldOutlook = La version 32 bits de ce produit requiert Outlook 2003 SP3 ou Outlook 2007 SP2 ou supérieur. Veuillez mettre à jour votre copie d'Outlook.
Property(S): CAErr64BitOutlook = La version 32 bits de ce produit ne peut pas être utilisée avec une version 64 bits d'Outlook. Veuillez installer notre produit 64 bits.
Property(S): CAErr64BitZCO = La version 64 bits de ce produit ne peut pas être utilisée avec une version 32 bits d'Outlook. Veuillez installer notre produit 32 bits.
Property(S): CAErrClick2Run = Les éditions Démarrer en un clic d'Outlook ne sont pas prises en charge par le connecteur.
Property(S): CAErrOutlookRunning = Outlook est en cours d'exécution. Veuillez fermer l'application avant de réessayer.
Property(S): PLATFORM = x86
Property(S): SecureCustomProperties = BUCURRENTZCOVERSION;NEWERPRODUCTFOUND;PREVIOUSVERSIONSINSTALLED;SEARCHSTARTTYPE;STOPPEDSEARCH;UCRTX64DBGINSTALLED;UCRTX64RTLINSTALLED;UCRTX86DBGINSTALLED;UCRTX86RTLINSTALLED;WIN10FOUND
Property(S): WindowsFolder = C:\windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\windows\system32\
Property(S): SystemFolder = C:\windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\ADMINI~1.EXP\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\administrateur.EXPLOITATION\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\administrateur.EXPLOITATION\Favorites\
Property(S): NetHoodFolder = C:\Users\administrateur.EXPLOITATION\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\administrateur.EXPLOITATION\Documents\
Property(S): PrintHoodFolder = C:\Users\administrateur.EXPLOITATION\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\administrateur.EXPLOITATION\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\administrateur.EXPLOITATION\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\administrateur.EXPLOITATION\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\administrateur.EXPLOITATION\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 3907
Property(S): VirtualMemory = 5005
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = administrateur
Property(S): UserSID = S-1-5-21-3935827570-2703230291-2277875599-500
Property(S): UserLanguageID = 1036
Property(S): ComputerName = BNU-142
Property(S): SystemLanguageID = 1036
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 15:47:30
Property(S): Date = 03/03/2020
Property(S): MsiNetAssemblySupport = 4.6.81.0
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = BNU
Property(S): COMPANYNAME = BNU
Property(S): DATABASE = C:\windows\Installer\f9b57b.msi
Property(S): OriginalDatabase = C:\windows\AdminArsenal\PDQDeployRunner\service-1\exec\ZimbraConnectorOLK_8.8.8.1763_x86.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
=== Fin de l’écriture dans le journal : 03/03/2020 15:47:30 ===
MSI (s) (F4:34) [15:47:30:110]: Produit : Zimbra Connector for Microsoft Outlook -- L’installation a échoué.

MSI (s) (F4:34) [15:47:30:110]: Windows Installer a installé le produit. Nom du produit : Zimbra Connector for Microsoft Outlook. Version du produit : 8.8.8.1763. Langue du produit : 1036. Fabricant : Synacor, Inc.. Réussite de l’installation ou état d’erreur : 1603.