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Answered

Tracking Warranty for non-windows devices

Lee Davila

Updated March 10, 2020 15:56

I'm in charge of warranty renewals as well as software renewals and while I have a handle on the latter situation, I can't figure out how to get devices like storage, ESXi hosts or others that have admin or root passwords. Generally, we can SSH to these devices, but I'm not sure how to add them to the inventory and the KB article seems to have vanished.

Thanks in advance!

Comments

6 comments

Colby Bouma
March 10, 2020 16:44

You can add non-Windows devices to Inventory, but you won't be able to scan them.

1
F V
March 11, 2020 18:26

You can add them in bulk from csv files , still usefull if you want to centralize information in PDQ

1
Lee Davila
March 26, 2020 15:34

I've added over a dozen non-windows devices, disabled scanning and can run reports against the expiration dates, but I keep finding that these devices disappear from the non-windows folder by the following day and the expiration data no longer appears in the reports. Why do they disappear and/or how can I at least keep the expiration data accessible?

1
lnichols
March 26, 2020 15:37

Lee,

What are your Active Directory sync settings set to? Particularly the "Delete Mode"? It sounds like you might have it set to "Full Sync" so you are losing your manual entries whenever an AD sync triggers.

1
Lee Davila
March 26, 2020 16:33

Thanks Luke! I changed the mode to Mixed Sync. Should I rediscover the non-windows devices again?
Lee

1
lnichols
March 26, 2020 17:28

Yes, you will probably have to rediscover them since they have already been deleted. Hopefully this will be the last time, though.

1