PDQ Link Error on Connection

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J.B. Cummings

• August 18, 2020 19:13
• Edited

Since there is no PDQ Link section yet I'm posting this in General.  I have successfully installed PDQ Link on a new server and a test client.  However when the client attempts to connect there is an error "A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider."

I re-ran the installer and got the same result.  Any ideas on how to fix this?

 

Here is the success screen from the server install:

 

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• 

  Abrar Ali

  • August 19, 2020 10:35

  To fix this issue, try to add the cert generated by PDQ link in your trusted certificates and this should resolve your issue.

  

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  J.B. Cummings

  • August 19, 2020 12:29
  • Edited

  It was already in the trusted certificates on the client.  I added to the server with no change.  I installed on another client with the same result.

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