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PDQ Link Error on Connection

J.B. Cummings

Updated August 18, 2020 19:13

Since there is no PDQ Link section yet I'm posting this in General. I have successfully installed PDQ Link on a new server and a test client. However when the client attempts to connect there is an error "A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider."

I re-ran the installer and got the same result. Any ideas on how to fix this?

Here is the success screen from the server install:

Comments

2 comments

Abrar Ali
August 19, 2020 10:35

To fix this issue, try to add the cert generated by PDQ link in your trusted certificates and this should resolve your issue.

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J.B. Cummings
August 19, 2020 12:11 (Edited August 19, 2020 12:29)

It was already in the trusted certificates on the client. I added to the server with no change. I installed on another client with the same result.

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