Wrong uptime

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5 comments

  • Andrew Huisman

    it does say that .NET 4.8 is not installed.  Not sure if this has something to do with it.

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  • Sean Paczesny

    I ran into something like that a couple of times in my environment on a few machines.  My issues were from a combination of "fast startup enabled" + flaky motherboards on laptops + user error.

    In all cases, when i opened task manager to check uptime on the machine, it matched what PDQ Inventory reported.

    First step I've taken is to remote into the machine and trigger the power off myself rather than replying users.  A couple of mine insisted they "shut down" but "shut down" to them meant physically closing laptop and nothing else!

    My money would be on the "fast startup enabled" though.

    https://social.technet.microsoft.com/Forums/Lync/en-US/3a6a2ed8-c6e2-4941-a31c-f1ca5b2a450c/why-shutdown-doesnt-reset-the-quotup-timequot-counter?forum=win10itprogeneral

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  • Andrew Huisman

    I can try disabling fast startup, but the one user I just tested with did a restart, not a shutdown, and the uptime still says 12 days.  From what I read they said restart should fix the uptime, and fast startup only affects the shutting down.....

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  • Sean Paczesny

    It's very possible it's flaky hardware.  I've had 10'ish Dell Latitude 5490's that wouldn't power down completely.  Click on shut down and everything goes dark, wait min or three and hit the keyboard and the keys light up but screen never comes back on.  Passed diagnostics but I took a video and sent it to dell tech i was working with and they dispatched a new motherboard.

    So i wouldn't rule out hardware completely.

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  • Andrew Huisman

    Update: I needed to installed .NET 4.8 on the computer, have them restart, and then the uptime is perfect!

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