I just put in a request but I think that was the wrong place. Maybe this is better.
I have at least one computer right now that is showing uptime of 12 days. I emailed the user and asked them to restart. They said they restart every day but they would do it now. I continuously pinged their machine to make sure they were in fact restarting, and they did. When their computer was offline, I right-clicked on their machine and choose heartbeat. The uptime disappeared. When the computer came back up, the uptime went to 12 days 1 hour. Why is this happening?