Inventory collections not updating after 19.3.9.0 update

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Matt Ford

• February 10, 2021 16:04

Ever since installing the 19.3.9.0 update, all of our dynamic collections stopped updating unless we stop/start the pdq inventory service. There will be a mismatch between number of computers reported to be in a collection vs the list of computers actually in the collection, or deleting a computer from the collection doesn't actually remove it (still shows in the collection). Basically they just don't update anymore.

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  Colby Bouma

  • February 10, 2021 16:43

  I recommend reaching out to support@pdq.com

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  Bobby Womack

  • March 03, 2021 20:19

  Same issue here on 19.3.9.0

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  Matt Ford

  • March 03, 2021 20:24

  After working with support for the last 2 weeks, what I noticed was that the issue was only visible on remote clients. When I ran the PDQ products from the central server, collections showed the correct data. What has so far fixed it for me was building a new PDQ central server (not sure if this was required, it's just something I did). I then imported all of my collections/packages/scan profiles/reports/variables/settings/etc and re-imported them into the new central server. I then did a complete uninstall and fresh install of the remote clients and all has been well for 2 days so far.

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