Important Notice: On February 29th, this community was put into read-only mode. All existing posts will remain but customers are unable to add new posts or comment on existing. Please feel to join our Community Discord for any questions and discussions.

Alternatives to RAS VPN

Mike Sanders

June 23, 2021 19:44

We are running PDQ Deploy without issues to our in-house clients, but having issues pushing packages to our remote users. We already have a VPN in place and remote users can access our PDQ server from UNC, but our PDQ server can't reach the remote user. Our network engineer is looking into why this is the case -

In the meantime, is the local client agent still an option? Where is the link for the installer?

thanks!

Comments

3 comments

Mike Kercher
June 23, 2021 20:00

We use a client initiated VPN and just have schedules run on a heartbeat trigger. Point your network guy to this page for the firewall ports to be opened. You might also check the Windows Firewall on your clients.

https://help.pdq.com/hc/en-us/articles/220533627-Windows-Firewall-Ports-and-Exceptions

1
Mike Sanders
June 23, 2021 20:54

Thanks. We have a GPO in place that adds the firewall ports. Even when the windows firewall is disabled on the client PC, our PDQ server can't see it, so we're certain there's some VPN routing issue.

1
Colby Bouma
June 23, 2021 21:08

These blogs may be helpful:

https://www.pdq.com/blog/using-your-vpn-to-manage-your-remote-computers-with-pdq/

https://www.pdq.com/blog/setting-up-pdq-to-work-with-remote-workers/

1