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The specified domain does not exist or cannot be contacted

Shlomi Avraham

August 18, 2021 13:34

PDQ Inventory Enterprise, in Options/Preferences/Active Directory/Include Container/Change Domain/I change to a remote domain (no trusts, just a different domain at a satellite office) I get "The specified domain does not exist or cannot be contacted". In Edit Credentials, I specify the domain, user name and password and Test Credentials succeeds, so I'm not sure why Change Domain cannot see the domain I'm trying to change to. From the PDQ Inventory server, nslookup finds the remote domain ex: remotedomain.local and vice-versa. If this matters, I can ping the server name, with or without full domain behind it and vice versa, so the remote DC can reach the PDQI server by name. Is it that I would need to install PDQ Inventory on the remote DC?

Comments

4 comments

Colby Bouma
August 18, 2021 16:47

Did you change the user on the Change Domain window? You probably did, but I just want to make sure.

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Shlomi Avraham
August 18, 2021 18:52

Yes I did

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Colby Bouma
August 18, 2021 21:26

I recommend reaching out to support@pdq.com.

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Shlomi Avraham
August 18, 2021 22:18

Solution:

Apparently I had to create the _ldap SRV records in my local DNS server to get it to work with remote domain.

you can see what I mean here:

https://i.imgur.com/9YLZK8c.png

At first I only had A records configured for the remote domain in my central DNS server.

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