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OU Folder Structure Missing

Gabe Cioffi

June 28, 2022 18:54

As of this week, we are missing our OU folder structure in Inventory. I went to the length of disabling the firewall on both our Central server and DC temporarily. Also, I removed all AD containers to sync and re-imported our domain root including sub-folders.

Is anyone else experiencing this issue? I opened a support ticket, but so far, they provided nothing of substance to assist the troubleshooting process. We are running Enterprise Mode 19.3.310.0 on Server 2019 Standard.

Comments

3 comments

lnichols
June 28, 2022 19:03

We are on 19.3.290.0 Enterprise Mode and our OU structure in PDQ Inventory is intact. I will try updating when I get a chance and let you know if it breaks anything for us.

2
Andrew Pla
July 07, 2022 13:57

I have seen this before when someone moves their OU structure into a different folder. If you type the name of your domain, are you able to see it?

0
Gabe Cioffi
July 07, 2022 14:03

Andrew Pla You are correct! Our AD structure inadvertently got moved underneath one of our dynamic collections. Personally, I think PDQ should prevent that from happening. (unless someone can think of a use case for all of AD to be under a dynamic collection.

Thank you for all of the replies. I feel silly for not searching for our AD structure in the search field above.

1