Katie Sorenson

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Activity overview

Latest activity by Katie Sorenson
  • Katie Sorenson created an article,

    A Guide to PDQ Deploy and PDQ Inventory Version Numbering

    Purpose: You wish to understand the PDQ Deploy and PDQ Inventory versioning scheme and changes in version 18. Resolution: Starting in version 18, PDQ.com has changed the way we utilize the product...

  • Katie Sorenson created an article,

    Important: Package Library is Experiencing Issues

    Package Library Performance: EDIT: 2019-9-26 0811 MDT:  Due to what appears to be an issue with the infrastructure where the Package Library services run, there continue to be intermittent performa...

  • Katie Sorenson created an article,

    Slow Scans and Deployments Involving Windows 10 build 1903

    Purpose: After upgrading your PDQ console machine or target machines to Windows 10 build 1903, you’ve noticed that deployments and scans are taking considerably longer than before. Deployments and ...

  • Katie Sorenson commented,

    Give the Sleep Step a try. https://www.youtube.com/watch?v=qqbYGlHXCCA The deployment will pause at the sleep step for however much time you specify and then resume the subsequent steps.

  • Katie Sorenson commented,

    That's an item appearance option you can set. If you right-click a collection and select View > Item Appearance (or highlight the collection and hit Ctrl Shift F2) you can toggle 'Display as Sectio...

  • Katie Sorenson commented,

    It resolves to the same IP as library.pdq.com does, according to the all-knowing nslookup -- Non-authoritative answer: Name: waws-prod-bay-023.cloudapp.net Address: 104.45.226.98 Aliases: libr...

  • Katie Sorenson commented,

    That would be Deploy checking into a resource on our Azure infrastructure. It's most likely looking for for new or downloading packages, since that's the bulk of what Deploy cares about. The sites ...

  • Katie Sorenson commented,

    The same logic applies here as well. A cumulative update does NOT perform a feature upgrade, which it sounds like you're trying to do. The 1803 cumulative update will only install all the security ...

  • Katie Sorenson commented,

    Hi there! It sounds like you're talking about feature upgrades rather than cumulative updates. Feature upgrades are moving from one build of Windows 10 to another, whereas cumulative update apply s...

  • Katie Sorenson commented,

    Customer builds (which is what we've got for you if you hit us up at support@pdq.com) actually contain fixes from development specifically for customer-reported bugs that are slated for the next of...