Jason Hanks

Total activity 245
Last activity May 29, 2018 14:17
Member since October 04, 2012 15:50

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Jason Hanks commented, May 29, 2018 14:17
Have you contacted Support@pdq.com with these issues? I believe there are some newer customer builds that might help and if the error persists after those are applied, any information you provide ...
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Jason Hanks created an article, May 18, 2017 00:08
Restore or Move a Database from a Backup Database
1. General
2. General Documentation
Purpose: You wish to restore or move a database from backup. This method can be used to restore accidentally deleted data (packages and collections, for example), as well as recover from database c...
- Edited September 22, 2021 17:47
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Jason Hanks commented, April 20, 2017 00:47
Is the package actually being deployed or are you just seeing the schedule kick off according to your schedule trigger(s)? The stop deploying option will prevent the deployment but the schedule is...
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Jason Hanks commented, January 13, 2017 13:46
Hi Guys, Not sure what happened to the original attachments and sorry for the delay in responding. We have added the Office Bitness to the Collection Library for Office 201, 2013, and 2016.
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Jason Hanks commented, November 30, 2016 17:30
We haven't had this error happen here but we did have a support ticket with this error and they mentioned needing the Microsoft Visual C++ Redistributable installed to get this working on the targe...
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Jason Hanks created an article, November 14, 2016 17:53
How Can I Start Over With a Clean Install of PDQ Deploy?
1. PDQ Deploy
2. Knowledge Base
Purpose: I don’t have anything critical in my PDQ Deploy console and I want to start over from scratch like I just installed the program for the first time. Resolution: Create a backup of your cu...
- Edited May 18, 2021 21:10
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Jason Hanks created an article, November 14, 2016 17:45
How Can I Start Over With a Clean Install of PDQ Inventory?
1. PDQ Inventory
2. Knowledge Base
Purpose: I don’t have anything critical in my PDQ Inventory console and I want to start over from scratch like I just installed the program for the first time. Resolution: Create a backup of yo...
- Edited May 18, 2021 21:14
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Jason Hanks created an article, November 07, 2016 19:44
How is the Online (green dot) status determined for computers?
1. PDQ Inventory
2. Knowledge Base
Purpose: You wish to understand how the online status (green dot) is determined. Resolution: There are two methods used to determine online status: Heartbeat, which is nothing more than an ICMP...
- Edited August 04, 2021 20:02
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Jason Hanks commented, September 30, 2016 23:14
Hi Chris, As you know packages in the Package Library take up one line and collections (even though they can be collapsed) take up much more space. In Inventory 10, we added the feature to Enterpr...
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Jason Hanks commented, September 08, 2016 13:29
Hi Mike, Try checking the box to Include the Entire Directory. Chances are when you ran it locally there were other files in the folder that were used by the installer and without checking that op...
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