Jason Hanks
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Activity overview
Latest activity by Jason Hanks-
Jason Hanks commented,
Have you contacted Support@pdq.com with these issues? I believe there are some newer customer builds that might help and if the error persists after those are applied, any information you provide ...
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Jason Hanks created an article,
Restore or Move a Database from a Backup Database
Purpose:You wish to restore or move a database from backup. This method can be used to restore accidentally deleted data (packages and collections, for example), as well as recover from database co...
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Jason Hanks commented,
Is the package actually being deployed or are you just seeing the schedule kick off according to your schedule trigger(s)? The stop deploying option will prevent the deployment but the schedule is...
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Jason Hanks created an article,
Google Chrome Enterprise Collections May not Identify Machines Accurately
Purpose: In certain cases, deploying Google Chrome Enterprise 57 caused error codes 1603 or 1722 and a message in the output logs about a problem with the installation files. It also did not regist...
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Jason Hanks commented,
Hi Guys, Not sure what happened to the original attachments and sorry for the delay in responding. We have added the Office Bitness to the Collection Library for Office 201, 2013, and 2016.
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Jason Hanks commented,
We haven't had this error happen here but we did have a support ticket with this error and they mentioned needing the Microsoft Visual C++ Redistributable installed to get this working on the targe...
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Jason Hanks created an article,
How Can I Start Over With a Clean Install of PDQ Deploy?
Purpose: I don’t have anything critical in my PDQ Deploy console and I want to start over from scratch like I just installed the program for the first time. Resolution: Create a backup of your cu...
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Jason Hanks created an article,
How Can I Start Over With a Clean Install of PDQ Inventory?
Purpose: I don’t have anything critical in my PDQ Inventory console and I want to start over from scratch like I just installed the program for the first time. Resolution: Create a backup of yo...
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Jason Hanks created an article,
How is the Online (green dot) status determined for computers?
Purpose: You wish to understand how the online status (green dot) is determined. Resolution: There are two methods used to determine online status: Heartbeat, which is nothing more than an ICMP...
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Jason Hanks commented,
Hi Chris, As you know packages in the Package Library take up one line and collections (even though they can be collapsed) take up much more space. In Inventory 10, we added the feature to Enterpr...